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Customer Service

For assistance with technical issues or submitting applications, contact Customer Service at 617-612-2899 or Note the following:

  • Hours of operation: Monday – Friday, 9 AM – 5 PM ET.
  • We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.

For assistance with specific portal issues, contact the AAPI Online Coordinator for APPIC, Dr. Kimberly Hill, at

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