Because your designated programs have access to your information as soon as you submit your application, no refunds can be issued for any reason (this includes missed deadlines and programs no longer accepting applicants).
Before submitting your application, you are prompted to review and agree to the ADEA PASS Release Statement. This agreement includes a clause about the refund policy. As an applicant, it's your responsibility to complete your application correctly, monitor the status of your application, ensure all required materials are received and posted to the application, respond to all notifications in a timely manner, and adhere to the deadline requirements posted by each program to which you have applied.
Withdrawing Your Application
You may withdraw your application if it does not yet have a Complete status (note: if you have already submitted your application, we cannot issue any refunds). If you want to withdraw a Complete status application, contact the program directly, as they may already have processed your application.
To withdraw your non-Complete status application from all programs:
Email customer service at firstname.lastname@example.org with your full name, CAS ID, and the following statement (note: withdrawal requests must be received via email—requests are not accepted via telephone or chat):
"I authorize ADEA PASS to withdraw my application from the 2022-2023 application cycle. Furthermore, I understand that no refunds can be granted for applications that have already been submitted."
To withdraw your non-Complete status application from specific programs:
Contact your programs directly to inform them that you would like to withdraw your application.
Credit Card Payment Disputes
An unauthorized credit card chargeback against a fee will result in the application being placed on hold for all programs. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.
If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback and place your application on hold. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback within 10 business days of the notification.
If payment is not received within this timeframe, any future activity will be barred until all outstanding fees are paid, including applications for future cycles.