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Liaison

Refunding/Withdrawing Your ADEA PASS Application

Refund Policy 

ADEA PASS application fees are non-refundable because your designated programs have access to your information as soon as you submit your application. This includes missed deadlines and programs no longer accepting applicants. 

Prior to submitting your application, you are prompted to review and agree to the ADEA PASS Release Statement. This agreement includes a clause about the refund policy. As an applicant, you are responsible for ensuring all required materials are received and posted to the application, monitoring the status of your application, responding to all notifications in a timely manner, and adhering to the deadline requirements posted by each program to which you have applied. 

Withdrawing Your Application

You may withdraw your application, but no refunds will be issued for payments that were already submitted. Your application will be withdrawn from all programs; however, if you only want to withdraw from certain programs, contact those programs directly. 

Withdrawal requests must be received in writing; requests are not accepted via telephone. To request a withdrawal, email customer service at passinfo@passweb.org with your full name, CAS ID, and the following statement:

"I authorize ADEA PASS to withdraw my application from the 2019-2020 application cycle. Furthermore I understand that none of this information can be reactivated for a succeeding application cycle."

Credit Card Payment Disputes

An unauthorized credit card chargeback against a fee will result in the application being placed on hold for all programs. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.

If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback and place your application on hold. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback within ten business days of the notification. 

If payment is not received within this timeframe, any future activity will be barred until all outstanding fees are paid, including applications for future cycles.

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