Refunds are not typically granted because designated dental schools/programs have access to information as soon as an application is submitted. As an applicant, it’s your responsibility to complete your application correctly, monitor the status of your application, ensure all required materials are received and posted to the application, respond to all notifications in a timely manner, and adhere to the deadline requirements posted by each dental school/program to which you have applied.
In special circumstances, refund requests will be reviewed. You must submit a brief, written request within 30 calendar days of the end of the application cycle for consideration. ADEA reserves the right to grant or deny requests at its own discretion. Any refund granted will be returned to the applicant in the method it was paid.
Special consideration for ADEA AADSAS® (ADEA Associated American Dental Schools Application Service) applicants: reapplicants accepted after June 1 to the previous cycle can request a refund. Requests must be made within two weeks of the acceptance, which will be verified by ADEA AADSAS staff.
Special consideration for ADEA PASS® (ADEA Postdoctoral Application Support Service) applicants: if one of your designated programs has closed for the cycle, please email firstname.lastname@example.org for next steps.
Requests can be sent to:
Withdrawing Your Application
You may withdraw your application if it does not yet have a Complete status (note: if you have already submitted your application, we cannot issue any refunds). If you want to withdraw a Complete status application, contact the program directly, as they may already have processed your application.
To withdraw your non-Complete status application from all programs:
Email customer service at email@example.com with your full name, CAS ID, and the following statement (note: withdrawal requests must be received via email—requests are not accepted via telephone or chat):
"I authorize ADEA PASS to withdraw my application from the 2022-2023 application cycle. Furthermore, I understand that no refunds can be granted for applications that have already been submitted."
To withdraw your non-Complete status application from specific programs:
Contact your programs directly to inform them that you would like to withdraw your application.
Credit Card Payment Disputes
An unauthorized credit card chargeback against a fee will result in the application being placed on hold for all programs. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.
If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback and place your application on hold. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback within 10 business days of the notification.
If payment is not received within this timeframe, any future activity will be barred until all outstanding fees are paid, including applications for future cycles.