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Customer Support

The CPI 2.0 portal will be discontinued on September 30, 2023. Be sure to export your data for your records beforehand. Review this slidedeck for more guidance. If you need additional assistance, email the CPI 2.0 customer service team at

After September 30, you can contact the CPI 3.0 customer service team by email at or by phone at 703-706-8582.

For product and technical assistance, contact us by email at or by phone at 857-304-2045. Note the following:

  • Hours of operation:
    • Monday/Wednesday/Friday, 9 AM – 5 PM ET
    • Tuesday/Thursday, 9 AM – 8 PM ET
  • We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.
  • To ensure that you receive all our email messages, add our email address to your Safe Sender list.
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