Technical Requirements & Accessibility
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Compatible Browsers
A web browser is the program your computer uses to connect to the Internet and access Applicant Gateway.
Chrome and Firefox (Preferred)
For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which work on both Macs and PCs. You can download these browsers for free here:
Safari
Safari is the default internet browser for Apple products and is compatible with Applicant Gateway. If you encounter any difficulty while using the most up-to-date version of Safari, try switching to Chrome or Firefox.
Edge
Edge is Microsoft’s most recent browser and is compatible with Applicant Gateway. If you encounter any difficulty while using the most up-to-date version of Edge, try switching to Chrome or Firefox.
Internet Explorer
As of June 26, 2020, all versions of Internet Explorer, including Internet Explorer 11, are incompatible with Applicant Gateway. Switch to a supported browser to access Applicant Gateway.
Troubleshooting
If you are having difficulty loading Applicant Gateway:
- Ensure you are using the most current version of a compatible browser, which should support a minimum security standard of TLS 1.2. Most modern browsers already meet this requirement, but if you’re unsure or experiencing issues, you may need to refer to your browser’s help content or consider updating to a newer version.
- Confirm that Cookies, JavaScript, and Pop-ups are enabled within your browser.
- Be aware if you are using public Wi-Fi (e.g., libraries, coffee shops), connection speeds may slow down the portal.
To determine your browser's version, and to confirm that Cookies, JavaScript, and Pop-up windows are enabled, visit http://whatismybrowser.com.
Accessibility
Applicant Gateway is committed to making our system accessible to all individuals. Visit the Liaison International 508 Compliance Audits and Management page to learn more about our standards and download our VPATs.
If you use a mobile device, you can access Applicant Gateway using a compatible browser on your smartphone or tablet. However, for an optimal experience, we recommend you use a computer.
Email Notifications
Emails can sometimes get flagged as junk or spam, which prevents them from appearing in your inbox. To ensure you receive email notifications, you may need to designate us as a trusted source through your email provider. Use these links to obtain your email provider's safe-listing instructions:
Safe-List Email Addresses
Ensure that Support and your program's emails are safe-listed.