Technical Requirements & Accessibility

Compatible Browsers

A web browser is the program your computer uses to connect to the Internet and access Applicant Gateway.

Chrome and Firefox (Preferred)

For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which work on both Macs and PCs. You can download these browsers for free here:

Safari

Safari is the default internet browser for Apple products and is compatible with Applicant Gateway. If you encounter any difficulty while using the most up-to-date version of Safari, try switching to Chrome or Firefox.

Edge

Edge is Microsoft’s most recent browser and is compatible with Applicant Gateway. If you encounter any difficulty while using the most up-to-date version of Edge, try switching to Chrome or Firefox.

Internet Explorer

As of June 26, 2020, all versions of Internet Explorer, including Internet Explorer 11, are incompatible with Applicant Gateway. Switch to a supported browser to access Applicant Gateway.

Troubleshooting

If you are having difficulty loading Applicant Gateway:

  • Ensure you are using the most current version of a compatible browser, which should support a minimum security standard of TLS 1.2. Most modern browsers already meet this requirement, but if you’re unsure or experiencing issues, you may need to refer to your browser’s help content or consider updating to a newer version.
  • Confirm that Cookies, JavaScript, and Pop-ups are enabled within your browser.
  • Be aware if you are using public Wi-Fi (e.g., libraries, coffee shops), connection speeds may slow down the portal.

To determine your browser's version, and to confirm that Cookies, JavaScript, and Pop-up windows are enabled, visit http://whatismybrowser.com.

Accessibility

Our goal is to make our products and services accessible to all users, including people with disabilities. This commitment is reflected in several ways:

  • In our product and website design process.
  • Through partnerships and consultation with assistive technology vendors.
  • By educating our users about accessibility regulations and best practices.
  • By providing accessible options for customer service and support.

In the rapidly changing world of technology, however, it's possible we may have missed something. If you need immediate assistance, please contact the applicable customer support team.

Alternatively, visit http://www.liaisonedu.com/508-compliance/ to learn more about our 508 compliance and download our Accessibility Conformance Report (ACR) documents.

Applicant Gateway is not supported on mobile devices. Instead, we recommend you use a desktop device.

Email Notifications

Emails can sometimes get flagged as junk or spam, which prevents them from appearing in your inbox. To ensure you receive email notifications, you may need to designate us as a trusted source through your email provider. Use these links to obtain your email provider's safe-listing instructions:

Safe-List Email Addresses

Ensure that Support and your program's emails are safe-listed.