Hours of operation: Monday – Friday, 9 AM – 8 PM ET.
We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.
To ensure that you receive all our email messages, add our email address to your Safe Sender list.
Upgrades
Note that to minimize downtime for users, upgrades occur every Sunday from 7 – 10 AM ET. Additionally, you can visit our Status Page to view and subscribe to system status updates.
