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BU School of Hospitality Administration Application Support

General Information

For help with application- and technical-related questions, contact us by chat via the application, by email at, or by phone at 857-304-2060. Note the following:

  • Hours of operation: Monday – Friday, 9 AM – 5 PM ET.
  • For the quickest response, contact us by chat.
  • We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.
  • When contacting application support, be prepared to provide your full name, application ID number (located at the top of your application), and a detailed description of your question or situation.

When You Should Contact a Program Directly

Application Support can assist with application-related questions. For all other inquiries, including the following, please contact your program directly:

  • Admission requirements and policies
  • Prerequisites
  • Supplemental materials
  • Requirements regarding recommenders
  • Status of your application after it has been processed
  • Admission decisions
  • Content and duration of a particular program
  • Fee waivers

For general questions not covered by Application Support, contact the BU School of Hospitality Administration Admissions Team, Monday – Friday, 9 AM – 5 PM ET, at 617-353-3261 or

A Note about Etiquette

BU School of Hospitality Administration expects all applicants to exhibit professionalism when contacting application support.