Because your designated programs have access to your information as soon as you submit your application, no refunds can be issued for any reason (this includes missed deadlines and programs no longer accepting applicants).
Before submitting your application, you are prompted to review and agree to the CASAA Release Statement. This agreement includes a clause about the refund policy. As an applicant, it's your responsibility to complete your application correctly, monitor the status of your application, ensure all required materials are received and posted to the application, respond to all notifications in a timely manner, and adhere to the deadline requirements posted by each program to which you have applied.
Withdrawing Your Application
You may withdraw your application if it does not yet have a Verified status, but no refunds will be issued for payments that were already submitted. Your application will be withdrawn from all programs; however, if you only want to withdraw from certain programs, contact those schools directly.
Withdrawal requests must be received in writing; requests are not accepted via telephone. To request a withdrawal, email customer service at firstname.lastname@example.org with your full name, CAS ID, and the following statement:
"I authorize CASAA to withdraw my application from the 2019-2020 application cycle. Furthermore I understand that none of this information can be reactivated for a succeeding application cycle."
Once your application has been verified, it cannot be withdrawn via the online application. Contact your programs directly to withdraw your application.
Credit Card Payment Disputes
An unauthorized credit card chargeback against a fee will result in the application being placed on hold for all programs. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.
If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback, place your application on hold, and notify all programs to which you applied of non-payment. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback within ten business days of the notification.
If payment is not received within this timeframe, any future activity will be barred until all outstanding fees are paid, including applications for future cycles.