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Liaison

COVID-19 Application Updates for Associations

Latest Updates

  • CAS client success and support staff are set up to work remotely and available to assist as usual.
  • All CAS application services continue to operate as expected (e.g., customer service, processing, verification).

FAQs

Will official transcripts still be processed?

Yes, both electronic and paper transcripts will be processed as normal upon receipt.

Note: on March 24, 2020, Liaison sent an email to approximately 2,300 registrars recommending that schools that issue paper transcripts consider transmitting transcripts electronically via our approved transcript integration partners:

This recommendation is to ensure applications are processed in a timely manner, and to avoid any mail delays or interruptions due to the evolving actions being taken across the US to contain COVID-19. For questions about sending electronic transcripts, please email us at registrar-support@liaisonedu.com

Will student applications still be verified?

Yes, applications will be verified as usual per the standard process. 

Will Professional Transcript Entry (PTE) still be processed?

Yes, the PTE process is continuing as normal and PTE will be completed once all official transcripts are received.

Will Academic Update (AU) still be processed and verified?

Yes, the AU process is continuing as normal and applications will be verified. 

Will foreign evaluations still be processed?

Yes, both electronic and paper evaluations will be processed as usual upon receipt. However, we advise checking with the evaluation companies to determine if there have been any disruptions to their processes. Some are linked below:

Will test scores still be posted to applications? 

Yes, test scores will be processed as usual upon receipt. However, we advise checking with testing services to determine if there have been any disruptions to their processes, including scheduling tests and ordering test results. Here are some links:

What guidance is the CAS providing to students and schools?

See the Updates for Students and Updates for Schools sections of this site.

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