It is your responsibility to follow up on any missing TOEFL scores in a timely manner. Before contacting CSDCAS customer service, first confirm if and when ETS sent your scores to CSDCAS.
If you confirmed that ETS sent your scores to CSDCAS and your scores are not posted at least two weeks after your test date, contact customer service and provide them with the following details:
- First and last names
- Date of birth
- CAS ID
- TOEFL registration number
- School code and name
- Test date
- Date scores were sent by ETS
We will use this information to determine if we have received the batch and to locate your scores, if possible. If your scores aren't found, we will contact ETS to troubleshoot.
Note: if your name or date of birth appears differently on your TOEFL than it does on your CSDCAS application, your scores will not automatically post to your account. This often happens with applicants with hyphens, apostrophes, etc., in their names. Wait until ETS processes the scores, then contact customer service so they can manually connect the scores to your application.