In rare cases, if your institution cannot submit official transcripts by mail or electronically from Credentials Solutions or Parchment due to the COVID-19 pandemic, we can accept official transcripts sent via email from the Registrar directly. Your institution can contact the Customer Service team for more information.
We cannot accept transcripts sent via email from applicants.
DICAS only accepts electronic transcripts from Credentials Solutions and Parchment. If your school does not offer any of these services, your transcript must be sent by mail.
If your school requires that you use a service other than Credentials Solutions or Parchment, you should ask that service to mail the transcripts instead of sending them electronically. Since you cannot include the Transcript Request Form, you should include your full DICAS ID number when entering the DICAS mailing address.
When using any of these services, select DICAS as the recipient. If you can't select DICAS and instead are asked for an email address, your transcript must be sent by mail. Do not send your transcript to the DICAS customer service email.
Credentials Solutions
Click here to see if your school offers the Credentials Solutions service. If your school is not listed, your transcript must be sent by mail. If your school is listed, click here and follow the instructions to proceed. Once your transcript is requested, it takes up to seven business days for it to post to your application. If your transcript is not posted after this timeframe, contact Credentials Solutions directly to confirm the order was completed, then contact customer service.
Parchment
Click here to see if your school offers the Parchment service. If your school is not listed, your transcript must be sent by mail. Otherwise, follow the instructions to proceed. Once your transcript is requested, it takes up to seven business days for it to post to your application. If your transcript is not posted after this timeframe, contact Parchment directly to confirm the order was completed, then contact customer service.
Please note that use of these services does not expedite the processing of transcripts.