Message Email Templates
CAS Selection
CASs cannot customize these templates nor deactivate them; all are required.
Overview
These email templates are used by our Operations team to send messages to applicants as needed. These are standardized across CASs and cycles.
| Template Name | System Name (Internal only) | Editable? | How is it Triggered? | Triggered From | Sent To | Required If | Notes |
| All Purpose Message Template | Blank - All Purpose | Yes | As needed | Management Portal (manual) | Applicant | ||
| Deadline Extension | Deadline ext | Yes | Applicant receives a deadline extension from a program | Management Portal (manual) | Applicant | ||
| Fee Assistance Waitlist | Fee Assitance "Wait List" | Yes | Applicant is placed on the waitlist for a fee waiver | Management Portal (manual) | Applicant | CAS has Fee Waivers | |
| Foreign Transcript Needed in English | FOREIGN_TRANSCRIPT_NEEDED_IN_ENGLISH | Yes | Processing received a foreign transcript and needs an English-language transcript | Management Portal (manual) | Applicant | ||
| Foreign Transcript Not Accepted | FOREIGN_TRANSCRIPT_NOT_ACCEPTED | Yes | Processing received a foreign transcript and the CAS does not accept them | Management Portal (manual) | Applicant | ||
| Issued to Student Transcript | Issued to Student | Yes | Processing received an "Issued to Student" transcript and needs an official transcript | Management Portal (manual) | Applicant | ||
| Letter of Explanation Transfer Credits | LETTER_OF_EXPLANATION_TRANSFER_CREDITS | Yes | Processing received a letter of explanation, confirming the transfer credits are for a school the applicant already listed | Management Portal (manual) | Applicant | ||
| Letter of Explanation Transfer Credits Unreported Institution | LETTER_OF_EXPLANATION_TRANSFER_CREDITS_UNREPORTED_INSTITUTION | Yes | Processing received a letter of explanation, confirming the transfer credits are for a school the applicant did not report yet | Management Portal (manual) | Applicant | Applicant should already be undelivered for another reason, and needs to fix the original undelivery reason as well as adding the transfer credit school | |
| Non-Attendance Letter | NON-ATTENDANCE_LETTER | Yes | Processing received a school letter, confirming the applicant didn't attend their institution | Management Portal (manual) | Applicant | ||
| PhORCAS PGY1: Missing Documentation | PHORCAS_PGY1:_MISSING_DOCUMENTATION | Yes | TBD | TBD | TBD | TBD | TBD |
| PhORCAS PGY2: Missing Documentation | PHORCAS_PGY2:_MISSING_DOCUMENTATION | Yes | TBD | TBD | TBD | TBD | TBD |
| PhORCAS PGY2: PGY1 Program not ASHP Accredited | PHORCAS_PGY2:_PGY1_PROGRAM_NOT_ASHP_ACCREDITED | Yes | TBD | TBD | TBD | TBD | TBD |
| Straighterline Transcript Not Accepted | STRAIGHTERLINE_TRANSCRIPT_NOT_ACCEPTED | Yes | Processing received a Straighterline transcript and the CAS does not accept them | Management Portal (manual) | Applicant | ||
| Transcript Received for Unreported Institution | TRANSCRIPT_RECEIVED_FOR_UNREPORTED_INSTITUTION | Yes | Processing received a transcript but applicant did not report it yet in their application | Management Portal (manual) | Applicant | ||
| Transcript with No Completed Coursework | TRANSCRIPT_WITH_NO_COMPLETED_COURSEWORK | Yes | Processing received a transcript but it doesn't contain any completed coursework | Management Portal (manual) | Applicant |
Example Templates
All Purpose Message Template
Email Subject: Message from [CAS NAME] Customer Service
Excerpt: Message from Customer Service
Deadline Extension
Email Subject: [CAS NAME] Deadline Extended
Excerpt: You received a deadline extension
Fee Assistance Waitlist
Email Subject: You've been added to the [CAS NAME] fee waiver waitlist.
Excerpt: You're on the waitlist
Foreign Transcript Needed in English
Email Subject: [CAS NAME] Transcript Request: Foreign Transcript in English Required
Excerpt: Submit your transcript.
Foreign Transcript Not Accepted
Email Subject: [CAS NAME]: Foreign Transcript Not Accepted
Excerpt: We discarded your foreign transcript.
Issued to Student Transcript
Email Subject: [CAS NAME] Transcript Request: Official Transcript Required
Excerpt: Submit your transcript
Letter of Explanation Transfer Credits
Email Subject: [CAS NAME] Received a Letter of Explanation About Your Transfer Credits
Excerpt: Please resubmit your application.
Letter of Explanation Transfer Credits Unreported Institution
Email Subject: [CAS NAME] Received a Letter of Explanation About Your Transfer Credits
Excerpt: Correct your application
Non-Attendance Letter
Email Subject: [CAS NAME] Received a School Non-Attendance Letter
Excerpt: Please resubmit your application.
PhORCAS PGY1: Missing Documentation
Email Subject: Remember to submit required documentation for your suspended PhORCAS application
Excerpt: Upload required documentation for your suspended PGY1 application.
PhORCAS PGY2: Missing Documentation
Email Subject: Remember to submit required documentation for your suspended PhORCAS application
Excerpt: Upload required documentation for your suspended PGY2 application.
PhORCAS PGY2: PGY1 Program not ASHP Accredited
Email Subject: [CAS NAME] cannot accept your PGY1 program
Excerpt: Your PGY1 program is not ASHP-accredited
Straighterline Transcript Not Accepted
Email Subject: [CAS NAME]: Straighterline Transcript Not Accepted
Excerpt: We discarded your Straighterline transcript.
Transcript Received for Unreported Institution
Email Subject: [CAS NAME]: Transcript Received for Unreported Institution
Excerpt: We received a transcript for an unreported institution.
Transcript with No Completed Coursework
Email Subject: [CAS NAME]: Transcript Doesn't Contain Completed Coursework
Excerpt: Your transcript is missing completed coursework.
