Technical Requirements & Accessibility

Compatible Browsers 

A web browser is the program your computer uses to connect to the Internet and access FellowshipsCAS.

Chrome and Firefox (Preferred)

For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which work on both Macs and PCs. You can download these browsers for free here:

Safari

Safari is the default internet browser for Apple products and is compatible with FellowshipsCAS. If you encounter any difficulty while using the most up-to-date version of Safari, try switching to Chrome or Firefox.

Edge

Edge is Microsoft’s most recent browser and is compatible with FellowshipsCAS. If you encounter any difficulty while using the most up-to-date version of Edge, try switching to Chrome or Firefox.

Internet Explorer

As of June 15, 2022, Internet Explorer is no longer supported by Microsoft. Switch to a supported browser to access FellowshipsCAS.

Troubleshooting

If you are having difficulty loading FellowshipsCAS:

  • Ensure you are using the most current version of a compatible browser, which should support a minimum security standard of TLS 1.2. Most modern browsers already meet this requirement, but if you’re unsure or experiencing issues, you may need to refer to your browser’s help content or consider updating to a newer version.
  • Confirm that Cookies, JavaScript, and Pop-ups are enabled within your browser.
  • Be aware if you are using public Wi-Fi (e.g., libraries, coffee shops), connection speeds may slow down the portal.

To determine your browser's version, and to confirm that Cookies, JavaScript, and Pop-up windows are enabled, visit http://whatismybrowser.com.

Safe-List IP Addresses

If you’re having trouble accessing a portal and encounter error messages such as "access denied," "connection timed out," or "unable to connect to the server," it’s possible that a firewall is blocking your access. Another telltale sign of a firewall issue is if you can access the platform without problems on a different network, like your home network or mobile data.

To address this, FellowshipsCAS employs Amazon Web Services (AWS) to ensure reliable access. To ensure the necessary connections are not being blocked by a firewall, your IT department may need to safe-list IP addresses. Contact the Client Support Specialist team at programsupport@fellowshipscas.com for more information. Additionally, your institution's software must have a minimum of version TLS 1.2 to establish a secure connection.

Safe-List API Domains

To ensure necessary connections aren’t blocked by a firewall, safe-list the following system and API domains:

  • marketing-api.ats-production.slideroom.io
  • contacts-api.slideroom.com

Email Notifications

Emails can sometimes get flagged as junk or spam, which prevents them from appearing in your inbox. To ensure you receive email notifications, including notifications from the programs you are applying to, you may need to designate us as a trusted source through your email provider. Use these links to obtain your email provider's safe-listing instructions:

Safe-List Email Addresses

Interview Portal: Testing Your Hardware

Before any interviews, it's important to ensure your computer and internet connection are properly set up. Use the Test Hardware feature to test your hardware directly in the Interview Portal. This tool allows you to join a test session where you can adjust audio and video controls. 

  • For applicants and interviewers: this feature is located below the calendar on the Homepage.

    ResidencyCAS Interview Portal – Test My Hardware – Interviewer:Applicant.png
  • For program managers and directors: this feature is at the top of the Meeting Rooms section.

    ResidencyCAS Interview Portal – Test My Hardware – PD:PM.png

Troubleshooting Tips

If you’re experiencing audio or video issues, the problem is likely with your system, network connection, or another local factor. Try these steps to fix the issue:

  1. Check your internet connection.
    • Test your internet speed using an online tool such as speedtest.net. Generally, an optimal experience requires a download speed of at least 10 Mbps and an upload speed of 3 Mbps
    • Switch to a different Wi-Fi network or use a wired Ethernet connection for better stability.
    • If your connection is weak, move closer to your router.
  2. Turn off VPN.
    • VPNs can interfere with performance. Temporarily disable it and try again.
  3. Close unnecessary programs.
    • Running too many programs can slow down your device and impact audio/video. Close anything you’re not actively using.
  4. Clear your browser’s cache and cookies.
    • Old or corrupted data can cause issues. Refresh your browser by clearing the cache and cookies, then restart it.
  5. Ensure your browser is up to date.
    • Check for updates and install the latest version.
  6. Try a different browser
    • If issues persist, try switching to another browser.
  7. Restart your device.
    • A simple reboot can often resolve performance problems.
  8. Verify your equipment settings
    • Make sure your camera, microphone, and speakers are set up correctly and aren't muted or turned off.
  9. Refer to your browser's help content.
    • If the above steps don't resolve the issue, refer to your browser's help content (e.g., Google Chrome's help articles).