Official IELTS scores are submitted electronically to GradCAS directly from IELTS (run by British Council, IDP: IELTS Australia and Cambridge English). Paper copies are not accepted.
Official IELTS scores can be received by GradCAS at any point during the application cycle, even after your application is submitted; however, some programs may have a deadline by which they want your scores posted. Once your official IELTS scores are attached to your application, they cannot be removed.
It is your responsibility to follow up on any missing IELTS scores in a timely manner. Before contacting GradCAS customer service, first confirm if and when IELTS sent your scores to GradCAS.
If you confirmed that IELTS sent your scores to GradCAS and your scores are not posted at least two weeks after your test date, contact customer service and provide them with the following details:
We will use this information to determine if we have received the batch and to locate your scores, if possible. If your scores aren't found, we will contact IELTS to troubleshoot.
Note: if your name or date of birth appears differently on your IELTS than it does on your GradCAS application, your scores will not automatically post to your account. This often happens with applicants with hyphens, apostrophes, etc., in their names. Wait until IELTS processes the scores, then contact customer service so they can manually connect the scores to your application.