Contacting API Support

Contact Support

The Client Support Specialist Team is available Monday – Friday from 9 AM to 5 PM ET.

• Email: apisupport@liaisonedu.com
• Phone: 857-304-2020

Additionally, you can visit our Status Page to view and subscribe to system status updates.

Working with Liaison's Data Integration Team

On occasion, your support issue may lead to a call with our Data Integration Team. To prepare for that call, the Client Support Specialist Team may ask you to provide answers to the following questions:

• What CASs (if any) are involved in your integration?
• Do you have an existing integration or are you trying to build a new one?
• How are you getting data out of the CAS?
• What system(s) are you importing data into?
• What is not working as expected?
• Is your issue occurring in the prelaunch or production environment?
• What steps have you taken so far?
• Do you have any example applicants? What are their CAS IDs and the relevant data that is causing trouble?

You may also need to provide:

• Three dates and times you are available for a call.
• The names of the people on your team who will join the call, and what role they have at your institution.