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Contacting API Support

Contact Support

The Client Support Specialist Team is available Monday – Friday from 9 AM to 5 PM ET.

Additionally, you can visit our Status Page to view and subscribe to system status updates.

Be aware our offices are closed on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus / Indigenous Peoples' Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day

Working with Liaison's Data Integration Team

On occasion, your support issue may lead to a call with our Data Integration Team. To prepare for that call, the Client Support Specialist Team may ask you to provide answers to the following questions:

  • What CASs (if any) are involved in your integration?
  • Do you have an existing integration or are you trying to build a new one?
  • How are you getting data out of the CAS?
  • What system(s) are you importing data into?
  • What is not working as expected?
  • Is your issue occurring in the prelaunch or production environment?
  • What steps have you taken so far?
  • Do you have any example applicants? What are their CAS IDs and the relevant data that is causing trouble?

You may also need to provide:

  • Three dates and times you are available for a call.
  • The names of the people on your team who will join the call, and what role they have at your institution.
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