Contacting API Support
Contact Support
The Client Support Specialist Team is available Monday – Friday from 9 AM to 5 PM ET.
Additionally, you can visit our Status Page to view and subscribe to system status updates.
Be aware our offices are closed on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus / Indigenous Peoples' Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Day
Working with Liaison's Data Integration Team
On occasion, your support issue may lead to a call with our Data Integration Team. To prepare for that call, the Client Support Specialist Team may ask you to provide answers to the following questions:
- What CASs (if any) are involved in your integration?
- Do you have an existing integration or are you trying to build a new one?
- How are you getting data out of the CAS?
- What system(s) are you importing data into?
- What is not working as expected?
- Is your issue occurring in the prelaunch or production environment?
- What steps have you taken so far?
- Do you have any example applicants? What are their CAS IDs and the relevant data that is causing trouble?
You may also need to provide:
- Three dates and times you are available for a call.
- The names of the people on your team who will join the call, and what role they have at your institution.