Liaison Letters Quick Start Guide and FAQs

What is Liaison Letters?

Liaison Letters allows you to view and complete all your recommendation (i.e., letters of evaluation, letters of reference) requests in one place.

Where do I start?

First, you will receive an email from the applicant who requested your recommendation. Click the link in the email. There are a few different ways to view and complete the recommendation request:

Log in with an existing Liaison Letters account. If you forgot your password, view the password reset instructions.
Create a new Liaison Letters account.
If the application service allows it, click Continue without an Account to access the recommendation as a guest user. You can still opt to create an account after you submit your recommendation.

How do I complete a recommendation?

Key Actions	Steps
Review your requests.	Review your recommendation requests on the Requests page. Requests are categorized by their current status. Accept or decline the request.
Enter your recommendation and upload letters.	Click the Start button next to the applicant's name to review the request and their information. Note the Requested By date on the left. This date is entered by the applicant, not the program or application service. If you have questions about the due date, contact the applicant directly. Depending on the program the applicant is applying to, complete one or more types of assessments. Upload your letter, if applicable.
Preview and submit your recommendation.	Click Preview and Submit when you are ready to submit your recommendation. Review the recommendation and click Submit. If you'd like to save this recommendation to re-use for this applicant in the future, click Yes on the Recommendation Preview page.
Review completed recommendations.	Review your completed recommendations on the Requests page and download PDF versions if desired.

Frequently Asked Questions (FAQs)

Completing Recommendations	Troubleshooting
Why don't I see the applicant's request? The applicant may have listed a different email address than the one you used to create your account. Contact the applicant and ask them to change the email address listed on their application. Or, create a new account using the email address the applicant listed. I accidentally declined a request. What do I do? Contact the applicant and ask them to delete the recommendation request and add a new one. This will reset the recommendation request. Is there really a due date? Can I submit my recommendation after the due date? The applicant enters the Requested By date for the requested recommendation. It may or may not be the same date as the actual deadline. If the due date has passed, submit your recommendation and contact the applicant to confirm deadline dates.	How do I contact Customer Service? Email us at letters@liaisoncas.com. Please include the following information: Your full name Your email address The applicant's name The file you're attempting to upload, if applicable Which browser should I use? For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which works on both PCs and Macs. Review the Technical Requirements page for more information. Why won't my document upload? Check that your document is in an accepted file format: Microsoft Word document (.doc or docx), PDF, Rich Text Format (.rtf), or Plain Text file (.txt). Other file types are not accepted, including those created using very old versions of Word. Make sure that your document is 15 MB or smaller. If it's too large, compress it before uploading. Your file name should be less than 95 characters. If you printed and scanned your letter, check whether it is saved as an image file (e.g., JPG or PNG format). If so, convert it to a PDF before uploading. I tried to submit my recommendation, but the page seems to load and load without ever completing. What's going on? Try switching browsers. For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which works on both PCs and Macs. Please also note that we recommend using this site on a computer. If you're using a tablet or other mobile device, switch to a computer to complete the upload process.

Completing Recommendations

Troubleshooting

Why don't I see the applicant's request?: The applicant may have listed a different email address than the one you used to create your account. Contact the applicant and ask them to change the email address listed on their application. Or, create a new account using the email address the applicant listed.

I accidentally declined a request. What do I do?: Contact the applicant and ask them to delete the recommendation request and add a new one. This will reset the recommendation request.

Is there really a due date? Can I submit my recommendation after the due date?: The applicant enters the Requested By date for the requested recommendation. It may or may not be the same date as the actual deadline. If the due date has passed, submit your recommendation and contact the applicant to confirm deadline dates.

How do I contact Customer Service?

Email us at letters@liaisoncas.com. Please include the following information:

Your full name
Your email address
The applicant's name
The file you're attempting to upload, if applicable

Which browser should I use?: For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which works on both PCs and Macs. Review the Technical Requirements page for more information.

Why won't my document upload?

Check that your document is in an accepted file format: Microsoft Word document (.doc or docx), PDF, Rich Text Format (.rtf), or Plain Text file (.txt). Other file types are not accepted, including those created using very old versions of Word.

Make sure that your document is 15 MB or smaller. If it's too large, compress it before uploading. Your file name should be less than 95 characters.

If you printed and scanned your letter, check whether it is saved as an image file (e.g., JPG or PNG format). If so, convert it to a PDF before uploading.

I tried to submit my recommendation, but the page seems to load and load without ever completing. What's going on?

Try switching browsers. For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which works on both PCs and Macs.

Please also note that we recommend using this site on a computer. If you're using a tablet or other mobile device, switch to a computer to complete the upload process.