Because your designated sites have access to your information as soon as you submit your application, no refunds can be issued for any reason (this includes missed deadlines and sites no longer accepting applicants).
Before submitting your application, you are prompted to review and agree to the NAFCAS Release Statement. This agreement includes a clause about the refund policy. As an applicant, it's your responsibility to complete your application correctly, monitor the status of your application, ensure all required materials are received and posted to the application, respond to all notifications in a timely manner, and adhere to the deadline requirements posted by each site to which you have applied.
Withdrawing Your Application
You may withdraw your application if it does not yet have a Verified status (note: if you have already submitted your application, we cannot issue any refunds). If you want to withdraw a Verified status application, contact the site directly, as they may already have processed your application.
To withdraw your non-Verified status application from all sites:
Email customer service at firstname.lastname@example.org with your full name, CAS ID, and the following statement (note: withdrawal requests must be received via email—requests are not accepted via telephone or chat):
"I authorize NAFCAS to withdraw my application from the 2023-2024 application cycle. Furthermore, I understand that no refunds can be granted for applications that have already been submitted."
To withdraw your non-Verified status application from specific sites:
Contact your sites directly to inform them that you would like to withdraw your application.
Credit Card Payment Disputes
An unauthorized credit card chargeback against a fee will result in the application being placed on hold for all sites. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.
If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback, place your application on hold, and notify all sites to which you applied of non-payment. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback within 10 business days of the notification.
If payment is not received within this timeframe, any future activity will be barred until all outstanding fees are paid, including applications for future cycles.