Because your designated sites have access to your information as soon as you submit your application, no refunds can be issued for any reason (this includes missed deadlines and sites no longer accepting applicants).
Withdrawing Your Application
You may withdraw your application if it does not yet have a Verified status, but no refunds will be issued for payments that were already submitted. Your application will be withdrawn from all sites; however, if you only want to withdraw from certain sites, contact those sites directly.
Withdrawal requests must be received in writing; requests are not accepted via telephone. To request a withdrawal, email customer service at firstname.lastname@example.org with your full name, CAS ID, and the following statement:
"I authorize NAFCAS to withdraw my application from the 2020-2021 application cycle. Furthermore I understand that none of this information can be reactivated for a succeeding application cycle."
Once your application has been verified, it cannot be withdrawn via the online application. Contact your sites directly to withdraw your application.
Credit Card Payment Disputes
An unauthorized credit card chargeback against a fee will result in the application being placed on hold for all sites. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.
If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback, place your application on hold, and notify all sites to which you applied of non-payment. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback within ten business days of the notification.
If payment is not received within this timeframe, any future activity will be barred until all outstanding fees are paid, including applications for future cycles.