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Liaison International

Refunding/Withdrawing Your NAFCAS Application

Refund Policy

Because your designated sites have access to your information as soon as you submit your application, no refunds can be issued for any reason (this includes missed deadlines and sites no longer accepting applicants).

Withdrawing your Application

You may withdraw your application if it does not yet have a Verified status, but no refunds will be issued for payments that were already submitted. Your application will be withdrawn from all sites; however, if you only want to withdraw from certain sites, contact those sites directly. 

Withdrawal requests must be received in writing; requests are not accepted via telephone. To request a withdrawal, email Customer Service with your full name, CAS ID, and the following statement:

"I authorize NAFCAS to withdraw my application from the 2018-2019 application cycle. Furthermore I understand that none of this information can be reactivated for a succeeding application cycle."

Once your application has been Verified, it cannot be withdrawn via the online application. Contact your sites directly to withdraw your application. 

Credit Card Payment Disputes

An unauthorized credit card chargeback against a fee will result in the application being placed on hold. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.

We will notify you if we receive an unauthorized chargeback from your credit card company. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback within 10 business days of the notification. 

If payment is not received within this timeframe, the application will remain on hold, all sites to which you applied will be notified of non-payment, and any future activity will be barred until all outstanding fees are paid.

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