Managing Your Account
Troubleshooting Login Issues
If you're having trouble logging in, try the following:
- Double-check your email. If you already have an active account, be sure to use the same email address that's associated with your user account.
- Reset your password. Use the Having problems logging in? link to receive an email with instructions to reset your password.
- Contact support. Our support team is happy to be of service! If the troubleshooting steps above were unsuccessful, send an email to support@othot.com for further assistance.
Logging Out of Your Account
- Open the Main Menu.
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- Click Sign out.
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Managing Your Profile
From the Main Menu, click Profile to view and update your profile and preferences.
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Updating Your Profile
You can change your name, the email address you use for logging in and receiving notifications, and your phone number.
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Updating Your Preferences
You can customize the following options:
- Visualization: choose a default graph for the Analyze page.
- Loading Page: choose which page should open by default after logging in.
- Email Preference: choose if you'd like to receive all emails, no emails, or error emails (i.e., emails are only sent when errors are found by the system).
- Segment: if you're an admin-level user, you can restrict a user's access so they can only view student records to which they are assigned. Contact our support team to enable this feature.
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Updating Your Password
When changing your password, ensure the new one meets the minimum requirements.
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Updating Your Security Question
In the event you forget your password, you'll be asked to answer your security question to prove your identity.
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