Configuring System Email Templates

Types of Email Tempates in Outcomes

In Outcomes, there are several types of email templates you can configure:

• Standard email templates for applicants: typically used for common correspondence with applicants (e.g., for application updates, interview invitations, etc.)
• Standard email templates for contacts: typically used for common correspondence with contacts (e.g., for event invitations, institution information, etc.)
• Marketing email templates: used for coordinated emails in marketing campaigns (e.g., drive to apply, drive to complete application, etc.)
• System email templates: used for automated, informational emails (e.g., account creations, password resets, etc.)

Standard email templates for applicants and contacts are each configured separately, but configuring them works the same way. Email templates emails in marketing campaigns are configured in the Marketing section. System email templates, where configurable, are seen in the System section of the Settings Menu.