It is your responsibility to follow up on any missing PCAT scores in a timely manner. Before contacting PharmCAS customer service, first confirm if and when Pearson sent your scores to PharmCAS.
If you confirmed that Pearson sent your scores to PharmCAS and your scores are not posted at least two weeks after your test date, contact customer service and provide them with the following details:
- First and last names
- Date of birth
- CAS ID
- PCAT CID number
- Test date
We will use this information to determine if we have received the batch and to locate your scores, if possible. If your scores aren't found, we will contact Pearson to troubleshoot.
Note: if your name or date of birth appears differently on your PCAT than it does on your PharmCAS application, your scores will not automatically post to your account. This often happens with applicants with hyphens, apostrophes, etc., in their names. Wait until Pearson processes the scores, then contact customer service so they can manually connect the scores to your application.