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Liaison International

PharmDirect Customer Service

General Information

For help with application-related questions, contact Application Support at 617-612-2071 or pharmdirect@liaisoncas.com. Note the following:

  • Hours of operation: Monday–Friday, 9 AM – 5 PM ET.
  • We typically provide responses to emails within 2 business days; however, response times can take up to 3 business days when we’re at our busiest.
  • Be sure to have your CAS ID # (located under your name in the upper-right corner of the application) when contacting PharmDirect via phone or email. 

When You Should Contact a Program Directly 

PharmDirect can assist with application-related questions. For all other inquiries, including the following, please contact your program directly:  

  • Admission requirements and policies
  • Deadline requirements
  • Prerequisites
  • Supplemental materials
  • Requirements regarding the identity of evaluators
  • Status of your application after it is complete
  • Admission decisions and interview questions
  • Content and duration of a particular school's program

A Note About Etiquette

PharmDirect expects all applicants to exhibit professionalism when contacting customer service. Applicants must identify themselves properly and honestly, as information cannot be provided to parents, spouses, family members, or friends. Misrepresentation of identity and/or dishonest, threatening, or offensive communication will not be tolerated.

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