Correcting an Undelivered Application

Undelivery

If significant mistakes are found in your application during the verification process, your application will be "undelivered," or returned to you for corrections. When an application is undelivered, you receive a notification detailing the corrections that must be made before we can continue processing it.

Transcript Entry Mistakes that Cause an Application to be Undelivered

Failure to report a college or university you received credit from.
All courses were listed under one semester or term instead of divided up by term.
Missing or incorrect department prefixes.
Missing or incorrect course numbers.
Missing courses (usually non-credit labs, PE courses, withdrawn courses, test credits, or repeated courses).
Vague or incorrect course titles (i.e., "English" instead of "English Composition I").
Unconverted course credits in a unit system.
Mislabeled terms or terms entered out of chronological order.
Information that consistently does not match your official transcripts.

Transcript Entry Mistakes that Do Not Cause an Application to be Undelivered

Correct and Redeliver Your Application

Your application's status must be Complete in order for us to resume processing.

Thoroughly review your undelivery notification to determine what corrections need to be made. If you aren't sure how to proceed, contact customer service.
Correct each mistake. Take appropriate actions if any additional documents are required (i.e., new transcripts).
Once all mistakes are corrected, you must "redeliver," or resubmit your application so we can continue processing it. You do not need to make any additional payments. To redeliver, click Re-Submit at the top of the dashboard. In the confirmation window, click the checkbox and then click Yes to confirm you are ready to resubmit.
Once your application's status returns to Complete, we will resume verification (typically within five business days). If it has been more than five business days since you redelivered your application, contact customer service.