ResidencyCAS Technical Requirements & Accessibility
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Compatible Browsers
A web browser is the program your device uses to connect to the Internet and access the application.
Chrome and Firefox (Preferred)
For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which work on both Macs and PCs. You can download these browsers for free here:
Safari
Safari is the default internet browser for Apple products and is compatible with the application. If you encounter any difficulty while using the most up-to-date version of Safari, try switching to Chrome or Firefox.
Edge
Edge is Microsoft’s most recent browser and is compatible with the application. If you encounter any difficulty while using the most up-to-date version of Edge, try switching to Chrome or Firefox.
Internet Explorer
As of June 26, 2020, all versions of Internet Explorer, including Internet Explorer 11, are incompatible with the application. Switch to a supported browser to access the application.
Troubleshooting
If you are having difficulty loading application pages:
- Ensure you are using the most current version of a compatible browser, which should support a minimum security standard of TLS 1.2. Most modern browsers already meet this requirement, but if you’re unsure or experiencing issues, you may need to refer to your browser’s help content or consider updating to a newer version.
- Confirm that Cookies, JavaScript, and Pop-ups are enabled within your browser.
- Be aware if you are using public Wi-Fi (e.g., libraries, coffee shops), connection speeds may slow down the application.
To determine your browser's version, and to confirm that Cookies, JavaScript, and Pop-up windows are enabled, visit http://whatismybrowser.com.
Accessibility
ResidencyCAS is committed to making our application accessible to all individuals. Visit the Liaison International 508 Compliance Audits and Management page to learn more about our standards and download our VPATs.
The application is designed with a mobile-first approach, ensuring an optimized and seamless experience for users on smartphones and tablets. If you encounter any difficulty while using your mobile device, try switching to the Chrome or Safari mobile browser.
Email Notifications
Emails can sometimes get flagged as junk or spam, which prevents them from appearing in your inbox. To ensure you receive email notifications, including notifications from the programs you are applying to, you may need to designate us as a trusted source through your email provider. Use these links to obtain your email provider's safe-listing instructions:
If you encounter any difficulty when using a Microsoft-based email provider (e.g., Outlook, Hotmail, MSN, etc.), try switching to a Gmail or Yahoo account. Additionally, if you have a school-based account (i.e., .edu), be aware that some schools may disable your account after graduation. We recommend switching to a Gmail or Yahoo email address if you apply after graduation.
Safe-List Email Addresses
Ensure the following email addresses and email domains are safe-listed:
- applicantsupport@residencycas.com
- donotreply@webadmit.org
- @sendgrid.me
Interview Portal: Testing Your Hardware
Before any interviews, it's important to ensure your computer and internet connection are properly set up. Take a few moments to test your hardware directly in the Interview Portal using the Test Hardware feature.
- For applicants and interviewers: this feature is located below the calendar on the Homepage.
- For program managers and directors: this feature is at the top of the Meeting Rooms section.
When you click Test Hardware, you're placed in a test session where you can adjust audio and video controls. Use the More actions option to access specific Settings.
Alternatively, you can test your hardware at https://test.8x8.vc. After completing the test, results display with color-coded indicators:
- Green: your system meets all the requirements. No further action is needed.
- Yellow: your system meets the minimum requirements. Performance should be adequate, but you might experience minor issues.
- Note that a yellow result from the “IPv6 enabled” or “Reflexive connectivity” test items will not impact your experience and can be safely ignored.
- Red: there is an issue with your setup that may prevent a smooth interview experience. Refer to your browser's help content for troubleshooting guidance.
Troubleshooting Tips
If you’re experiencing audio or video issues, the problem is likely with your system, network connection, or another local factor. Try these steps to fix the issue:
- Check your internet connection.
- Test your internet speed using an online tool such as speedtest.net. Generally, an optimal experience requires a download speed of at least 10 Mbps and an upload speed of 3 Mbps
- Switch to a different Wi-Fi network or use a wired Ethernet connection for better stability.
- If your connection is weak, move closer to your router.
- Turn off VPN.
- VPNs can interfere with performance. Temporarily disable it and try again.
- Close unnecessary programs.
- Running too many programs can slow down your device and impact audio/video. Close anything you’re not actively using.
- Clear your browser’s cache and cookies.
- Old or corrupted data can cause issues. Refresh your browser by clearing the cache and cookies, then restart it.
- Ensure your browser is up to date.
- Check for updates and install the latest version.
- Try a different browser
- If issues persist, try switching to another browser.
- Restart your device.
- A simple reboot can often resolve performance problems.
- Verify your equipment settings
- Make sure your camera, microphone, and speakers are set up correctly and aren't muted or turned off.
- Refer to your browser's help content.
- If the above steps don't resolve the issue, refer to your browser's help content (e.g., Google Chrome's help articles).
Audio/Visual Resources
For additional help, refer to these resources: