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Liaison

Refunding/Withdrawing Your ResidencyCAS Application

Refund Policy

No refunds can be issued for any reason (this includes missed deadlines and programs no longer accepting applicants).

Before submitting your application, you are prompted to review and agree to the ResidencyCAS Release Statement. This agreement includes a clause about the refund policy. As an applicant, it's your responsibility to complete your application correctly, monitor the status of your application, ensure all required materials are received and posted to the application, respond to all notifications in a timely manner, and adhere to any deadline requirements.

Withdrawing Your Application

You may withdraw your application if it does not yet have a Complete status (note: if you have already submitted your application, we cannot issue any refunds). If you want to withdraw a Complete status application, contact the program directly, as they may already have processed your application.

To withdraw your non-Complete status application from all programs:

Email customer service at applicantsupport@residencycas.com with your full name, CAS ID, and the following statement (note: withdrawal requests must be received via email—requests are not accepted via telephone or chat):

"I authorize ResidencyCAS to withdraw my application from the 2025-2026 application cycle. Furthermore, I understand that no refunds can be granted for applications that have already been submitted."

To withdraw your non-Complete status application from specific programs:

Contact your programs directly to inform them that you would like to withdraw your application.

Credit Card Payment Disputes

An unauthorized credit card chargeback against a fee will result in the application being placed on hold for all programs. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.

If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback, place your application on hold, and notify all programs to which you applied of non-payment. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback.

Any future activity will be barred until all outstanding fees are paid, including applications for future cycles.

 

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