A web browser is the program your computer uses to connect to the Internet and access ResidencyCAS.
For the optimum experience, we recommend using the most current version of Mozilla Firefox or Google Chrome, which work on both Macs and PCs. You can download these browsers for free here:
Safari is the default internet browser for Apple products and is compatible with ResidencyCAS. If you encounter any difficulty while using the most up-to-date version of Safari, try switching to Chrome or Firefox.
Edge is Microsoft’s most recent browser and is compatible with ResidencyCAS. If you encounter any difficulty while using the most up-to-date version of Edge, try switching to Chrome or Firefox.
As of June 15, 2022, Internet Explorer is no longer supported by Microsoft. Switch to a supported browser to access ResidencyCAS.
If you are having difficulty loading ResidencyCAS:
To determine your browser's version, and to confirm that Cookies, JavaScript, and Pop-up windows are enabled, visit http://whatismybrowser.com.
If you’re having trouble accessing a portal and encounter error messages such as "access denied," "connection timed out," or "unable to connect to the server," it’s possible that a firewall is blocking your access. Another telltale sign of a firewall issue is if you can access the platform without problems on a different network, like your home network or mobile data.
To address this, ResidencyCAS employs Amazon Web Services (AWS) to ensure reliable access. We've compiled a table of IP addresses below that your IT department should safe-list to prevent these connectivity issues. Please be aware that AWS may periodically update these IP addresses. Additionally, your institution's software must have a minimum of version TLS 1.2 to establish a secure connection.
|
Portal |
URL |
IP Addresses |
|---|---|---|
|
Applicant Portal |
Ingress:
Egress:
|
|
|
Evaluator Portal |
Ingress:
Egress:
|
|
|
Program Portal |
|
|
|
Review Portal |
|
|
|
Interview Portal |
Ingress:
Egress:
|
|
|
Video Technology (8x8) |
|
|
|
Medical School Portal |
Ingress:
Egress:
|
|
Portal |
URL |
IP Addresses |
|---|---|---|
|
Applicant Portal |
Ingress:
Egress:
|
|
|
Evaluator Portal |
Ingress:
Egress:
|
|
|
Program Portal |
|
|
|
Review Portal |
|
|
|
Interview Portal |
Ingress:
Egress:
|
|
|
Video Technology (8x8) |
|
|
|
Medical School Portal |
Ingress:
Egress:
|
Emails can sometimes get flagged as junk or spam, which prevents them from appearing in your inbox. To ensure you receive email notifications, you may need to designate us as a trusted source through your email provider. Use these links to obtain your email provider's safe-listing instructions:
Ensure the following email addresses are safe-listed: