Contact Support

For product and technical assistance, contact us by email at programsupport@residencycas.com or by phone at 617-612-2870. Note the following:

Hours of operation: Monday – Friday, 9 AM – 8 PM ET.
We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.
To ensure that you receive all our email messages, add our email address to your Safe Sender list.

Please note that our offices generally observe the following holidays, which may impact our customer service hours.