Technical Requirements & Accessibility
Interview Portal: Testing Your Hardware
Before any interviews, it's important to ensure your computer and internet connection are properly set up. Take a few moments to test your hardware directly in the Interview Portal using the Test Hardware feature.
- For applicants and interviewers: this feature is located below the calendar on the Homepage.
- For program managers and directors: this feature is at the top of the Meeting Rooms section.
When you click Test Hardware, you're placed in a test session where you can adjust audio and video controls. Use the More actions option to access specific Settings.
Alternatively, you can test your hardware at https://test.8x8.vc. After completing the test, results display with color-coded indicators:
- Green: your system meets all the requirements. No further action is needed.
- Yellow: your system meets the minimum requirements. Performance should be adequate, but you might experience minor issues.
- Note that a yellow result from the “IPv6 enabled” or “Reflexive connectivity” test items will not impact your experience and can be safely ignored.
- Red: there is an issue with your setup that may prevent a smooth interview experience. Refer to your browser's help content for troubleshooting guidance.
Troubleshooting Tips
If you’re experiencing audio or video issues, the problem is likely with your system, network connection, or another local factor. Try these steps to fix the issue:
- Check your internet connection.
- Test your internet speed using an online tool such as speedtest.net. Generally, an optimal experience requires a download speed of at least 10 Mbps and an upload speed of 3 Mbps
- Switch to a different Wi-Fi network or use a wired Ethernet connection for better stability.
- If your connection is weak, move closer to your router.
- Turn off VPN.
- VPNs can interfere with performance. Temporarily disable it and try again.
- Close unnecessary programs.
- Running too many programs can slow down your device and impact audio/video. Close anything you’re not actively using.
- Clear your browser’s cache and cookies.
- Old or corrupted data can cause issues. Refresh your browser by clearing the cache and cookies, then restart it.
- Ensure your browser is up to date.
- Check for updates and install the latest version.
- Try a different browser
- If issues persist, try switching to another browser.
- Restart your device.
- A simple reboot can often resolve performance problems.
- Verify your equipment settings
- Make sure your camera, microphone, and speakers are set up correctly and aren't muted or turned off.
- Refer to your browser's help content.
- If the above steps don't resolve the issue, refer to your browser's help content (e.g., Google Chrome's help articles).
Audio/Visual Resources
For additional help, refer to these resources: