It is your responsibility to follow up on any missing GRE scores in a timely manner. Before contacting SOPHAS customer service, first confirm if and when ETS sent your scores to SOPHAS and confirm your program's SOPHAS GRE code.
If you confirmed that ETS sent your scores to SOPHAS and your scores are not posted at least two weeks after your test date, then contact customer service and provide them with the following details:
- First and last names
- Date of birth
- CAS ID
- GRE Registration ID Number
- School code and name
- Test date
- Date scores were sent by ETS
We will use this information to determine if we have received the batch and to locate your scores, if possible. If your scores aren't found, we will contact ETS to troubleshoot.
Note: if your name or date of birth appears differently on your GRE than it does on your SOPHAS application, your scores will not automatically post to your account. This often happens with applicants with hyphens, apostrophes, etc., in their names. Wait until ETS processes the scores, then contact customer service so they can manually connect the scores to your application.
