Communication Planner FAQ

Will existing campaigns built with Campaign Builder continue to run as scheduled?

Current campaigns in Campaign Builder will keep running as scheduled, even as new ones are set up in the Communication Planner.

Is it possible to migrate existing templates and campaigns from Campaign Builder to Communication Planner?

Templates and campaigns cannot be directly transferred from Campaign Builder and must be reviewed and rebuilt in the Communication Planner. For tips on defining a transition plan, review the article Transitioning to the Communication Planner.

Is there a plan to discontinue support for Campaign Builder? If so, how much time will we have to migrate?

While Campaign Builder is expected to be phased out, both systems will continue to operate for now. This approach allows for a smooth and gradual transition. However, no specific timeline has been set for when support for Campaign Builder will end.

Do I need to install new CName records or provide a new domain?

The same domain and Cname records will be used for both the Campaign Builder and the Communication Planner.

Do I need to submit a Support case to set up Email sending for my sandbox or just production?

Any org that you want to use for email sending needs to be configured via a support case. However, we do not recommend enabling full sandboxes for email sending.

For questions on Communication Planner and SMS, see TargetX Communications Planner SMS FAQ.