Engage Resolved Defects
To view Release Notes, see Engage Release Notes.
February 2026
Version 2602.0
- (CL-2501) Engage displays a correct, non‑negative Total Wait Time value for all records. Previously, certain scenarios produced a negative Total Wait Time, leading to confusing and inaccurate wait-time reporting.
November 2025
Version 2511.0
- (CL-2315) Using the 'Return to Queue' option no longer changes the order of users in the queue. Previously, selecting this option moved the first student to the last position.
May 2025
Version 2505.0
- (CL-2231) Engage rooms with thousands of event records for a specific advisor display without errors. Previously, attempting to access Engage rooms from Salesforce for a specific advisor with 50,000+ event records caused an error.
February 2025
Version 2502.0
- (CL-2281) When signing into an Engage room, extra spaces before or after your ID do not interfere with duplicate matching. Previously, IDs with extra spaces were not correctly validated for duplicates.
October 2024
Version 2410.1
- (CL-2114) Setting your Session Timeout to ‘force logout’ will display a message when your session times out. Previously, Console errors were displayed when a session timed out.
- (CL-2188, CL-2239) You can successfully create a new student with a Canadian 672 area code phone number. Previously, the 672 area code was not recognized and prevented students from being created.
September 2024
Version 2409.0
- (CL-2124) Engage permissions allow users to delete an Engage meeting without error. Previously, non-Admin users needed to have ‘Modify All’ permissions to delete an Engage meeting.
- (CL-2165) Engage Permission Sets can be included in Permission Set groups. Previously, Users of a Permission Set Group did not appear as an ‘Available Advisor.’
July 2024
Version 2407.0
- (CL-2053) The Return to Queue option populates the student's sign-in information. Previously, when the "Allow requests for advisors checked into this room" option was disabled, returning a student to the queue did not populate any data.
March 2024
Version 2403.2
- (CL-2108) Choosing to create a new Contact only creates a single record. Previously, you could click the Continue button multiple times, creating duplicate records.
December 2023
Version 2312.0
- (CL-1982) Meetings returned to the queue are updated with a status of ‘Returned to Queue.’ Previously, when a meeting was returned to the queue, an error prevented the update.
- (CL-2021) Engage room details appear on all screens during the sign-in process. Previously, room details were only displayed on the sign-in page.
September 2023
Version 2309.0
- (CL-1964) Custom text for Added to Queue SMS Message and Advisor Pickup SMS Message save properly when a new Engage Room is created. Previously, the custom text would only save after the initial creation of a room.
August 2023
Version 2308.0
- (CL-1952) The ‘Return to Queue’ option will work with any variation of Student Sign-in fields. Previously, this option only worked if Engage Room Settings used the default Sign-in fields.
July 2023
Version 2307.0
- (CL-1929) Clicking the Save button multiple times will only save notes once. Previously, clicking the Save button multiple times created duplicate Note records.
April 2023
Version 2304.3
- (CL-1856) Appointment confirmation emails will include the Virtual meeting link for the selected Staff member. Previously, confirmation emails used the Virtual meeting link for the user who created the appointment.
- (CL-1889) Appointment Scheduler will search availability for multiple modalities. Previously, Staff members with multiple modalities were not displaying properly.
- (PD-5542) Appointment Scheduler will show all available time slots for staff when a user selects all modality options for location. Previously, the system would only display available time slots for In-Person availability.
March 2023
VERSION 2303.1
- (CL-1810 ) Users with Engage Advisor permissions were unable to edit Event records.
December 2022
VERSION 2212.1
- (PD-2548) Users were receiving an error when trying to end a Session that had been running for many days.
November 2022
VERSION 2211.0
October 2022
VERSION 2210.3
- (CL-1722) The Country drop-down for phone numbers would revert to the default value when a user navigated off the field.
- (CL-1748) Engage sessions would intermittently change from Complete to In Progress.
- (PD-3760) Engage Quick Texts were not displaying alphabetically.
September 2022
VERSION 2209.7
July 2022
VERSION 2207.2
- (CL-1442) When signing in to Engage for remote appointment scheduling on an iPad, the user has to scroll to click the Continue button. The Continue button will now "stick" to the bottom of the page.
- (CL-1592) Engage Meeting Duration information was not updated properly if the computer went to sleep.
June 2022
VERSION 2206.4
- (CL-1252) Contact Matching was not working properly
- The system was not identifying matches due to different phone number formatting.
- When multiple sign-in fields were used, the system only returned a match based on the last field evaluated.
- (CL-1496) Multiple SMS notifications were sent to students.
March 2022
VERSION 2203.1
- (CL-4096) My Meetings and Completed showed all historical No Shows instead of those for TODAY.
February 2022
VERSION 2202.4
- (CL-1580) Users could not load Engage Rooms due to the error "too many SOQL queries: 101" "after completing 100+ meetings for the day.
- (CL-1583) Users could not load Engage Rooms because the error "number of records exceeds limit: 200."
June 2021
VERSION 2106.1
- (CL-1288) Students were able to check in multiple times.
May 2021
VERSION 2105.2
- (PD-625) Dates displayed for Notes were not displayed in the user's time zone.
March 2021
VERSION 2103.2
- (CL-336) Selecting View Full Profile in Engage after choosing Next Session was not displaying the correct Student.
- (CL-1247) Users received an error when creating new Students.
- (CL-1249) The Remote Login URL was not displayed in Room Info.
October 2020
VERSION 2010.24
- (CL-495) Improved Error Handling when users don't have sufficient permissions.
- (CL-958) The Engage Room Name allowed special characters, breaking the sign-in URL.
- (CL-975) Engage was not mobile responsive; back-end users can now access Engage using the Salesforce1 mobile app.
- (CL-976) Engage Room settings were not saving correctly.
- (CL-977) Engage rooms were always listed as Active.
- (CL-1037) Engage Staff Check-in records were not stamped with an End Date/Time.
August 2020
VERSION 2008.1
- (CL-903) Deleting Meeting Reasons from an Engage Room was also deleting the students' Related Activities.
June 2020
VERSION 2006.1
- (CL-896) The Need Help? Link was removed because it directed users to the Advisor view.
February 2020
VERSION 2002.0
December 2018
VERSION 1812.0