Resolving Sync Failures in Communication Planner
If you were affected by Sync failures
If you were affected by Sync failures due to missing SMS Twilio settings (UCP-1918), follow these steps:
If you do have Twilio settings saved in Settings > SMS > Twilio Settings, no other steps are needed.
If you do not have Twilio settings saved in Settings > SMS > Twilio Settings:
1. Make active campaigns inactive and save your changes. Activate the campaign and save your campaign.
OR
Enable the Campaign Sync Retry job
If you are on the May package (2505) -> Navigate to Settings in TX Communication Planner -> General Settings ->
If you are on an earlier package than May
- Navigate to Setup and search for Scheduled Jobs.
- Click Schedule Apex.
- Provide the following job details:
- Name = TargetX Communication Planner - Campaign Sync Retry
- APEX Class = SyncRetryBatch
- Select a schedule using Schedule Builder or provide a valid Cron Expression.
- Save your changes.
If you were impacted by Track Start Dates not being respected (CL-2415), no further action is needed. However, when a drip track is reactivated, all recipients will resume the scheduled sends from the next step in the sequence. If you'd prefer that all recipients start the track from the beginning, we recommend cloning the track.