Salesforce Triggered Emails FAQ
Due to changes introduced in the Salesforce Summer '25 release, we have identified that triggered email requests may fail to send if a verified Org-Wide Email Address is not used. This impacts certain areas of our product where emails are sent "as" another user (e.g., student or faculty). We are actively investigating the full scope of the impact and will provide updates and remediation steps as they become available.
What changed in the Salesforce Summer ’25 release?
Salesforce introduced stricter enforcement around email sending permissions. Specifically:
- Emails sent via Apex or Flow must use a verified Org Wide Email Address if the sender is not the logged-in user.
- Unverified email addresses or attempts to send "as" another user without proper verification may result in silent failures (emails not sent, no error surfaced).
What areas of the TargetX product are currently known to impacted?
There are two known areas of impact at this time:
- Online Application: Recommendation requests sent "as" the student are not sending.
- Faculty Early Alerts: Alerts or Kudos sent "as" the faculty member unless a verified email address is used are similarly affected.
Are there other areas of the TargetX product impacted?
We are actively investigating other functionality that may allow emails to be sent from a non-verified address. Additional impacted areas will be communicated as they are confirmed.
How can I tell if my Org Wide Email Address is verified?
You can check this in Salesforce Setup:
- Navigate to Setup > Email > Organization-Wide Addresses
- Look for the "Verified" status next to each email address.
What steps should I take to ensure emails are sent successfully?
To make sure your automated emails continue to send as expected:
- Use a verified Org Wide Email Address: Go to Setup > Email > Organization-Wide Addresses in Salesforce and confirm that the email address you're using is listed and marked as Verified.
- Review your email automation: If you have any Flows or other automated processes that send emails "on behalf of" someone (like a student or faculty member), make sure those product settings are configured to use a verified Org Wide Email Address instead of the individual user's email.
What steps do I take to make sure recommendation emails are being sent from Online Application?
Every recommendation app form record has a field “Org Wide Address”. This field must have a verified Org Wide Email address for each recommendation app form and will be used as the sender address for the recommendation.
What steps do I take to make sure Kudo and Alert emails are being sent from Faculty Early Alerts?
Faculty Early Alert configuration to ensure that a valid Org Wide Email Address is selected in the From Email Address field on Kudos and Alerts.
Is there a way to re-trigger emails?
There are two options for re-triggering recommendation request emails. The steps are outlined in Re-triggering Recommendation Emails.