Payment Connector FAQ

When does a new Payment ID get generated?

If a user's first payment attempt fails, they are directed to TargetX’s 'failure page' which has a ‘retry’ button. When selected, the next attempt will have a new, unique Payment ID. 

Note: After using 'Retry', the student will need to use the back arrow button a few times to get back to their Online Application or they can Close the window and re-access the login URL.

Are there any ‘timeouts’ in place when a user submits a payment to Nelnet?

For Nelnet HPP, the TargetX Payment Connector doesn't impose any timeouts. Once the payer is sent to the Nelnet HPP website to fill out the payment form, Nelnet HPP has a 5 minute session timeout. 

How can I warn a user if they’ve already made a payment?

You can define a custom message for Touchnet payments, to warn a user if they’ve already made a payment (to prevent a duplicate payment). This message will display regardless of the Status of the new payment.

Configure Custom Labels (Touchnet ONLY) 

1. Navigate to Setup and search for Translation Settings and click Enable. 
2. Navigate to Setup and search for Custom Labels.
3. Select ‘Touchnet Warning custom label’.
4. Override the default label by clicking on the “New Local Translations / Overrides” button.
   • For example, Our system indicates a previous attempt to make a payment was made. Please contact the Bursar’s Office at (610)555-1212 to confirm a payment was not posted.
5. Save your changes.