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Liaison International

TJAPP Customer Service

General Information

For help with application-related questions, contact Application Support at 617-612-2070 or tjappinfo@liaisoncas.com. Note the following:

  • Hours of operation: Monday–Friday, 9 AM – 5 PM ET.
  • We typically provide responses to emails within 2 business days; however, response times can take up to 3 business days when we’re at our busiest.
  • Be sure to have your CAS ID # (located under your name in the upper-right corner of the application) when contacting TJAPP via phone or email. 

Social Media Pages

For real-time news, updates, and information, follow us on Facebook and Twitter.

When You Should Contact a Program Directly 

TJAPP can assist with application-related questions. For all other inquiries, including the following, please contact your program directly:  

  • Admission requirements and policies
  • Deadline requirements
  • Prerequisites
  • Supplemental materials
  • Requirements regarding the identity of evaluators
  • Status of your application after it is complete
  • Admission decisions and interview questions
  • Content and duration of a particular school's program

A Note About Etiquette

TJAPP expects all applicants to exhibit professionalism when contacting customer service. Applicants must identify themselves properly and honestly, as information cannot be provided to parents, spouses, family members, or friends. Misrepresentation of identity and/or dishonest, threatening, or offensive communication will not be tolerated.

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