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Liaison

Time2Track Technical Requirements

This page applies to Time2Track institutional administrators.

Compatible Browsers

A web browser is the program your computer uses to connect to the Internet and access Time2Track. You can use any browser to access Time2Track, including Google Chrome, Mozilla Firefox, Safari, and Edge.

Note that as of September 21, 2020, all versions of Internet Explorer, including Internet Explorer 11, are incompatible with Time2Track.

Troubleshooting

If you are having difficulty loading pages:

  • Ensure you are using the most current version of a compatible browser. 
  • Confirm that Cookies, JavaScript, and Pop-ups are enabled within your browser. 
  • Be aware if you are using public Wi-Fi (e.g., libraries, coffee shops), connection speeds may slow down the site.

To determine your browser's version, and to confirm that Cookies, JavaScript, and Pop-up windows are enabled, visit http://whatismybrowser.com.

Mobile App and Device Accessibility

You can download the Time2Track app for iOS and Android from the app store. Note that the app is a beta release and only supports Time2Track for trainees. As we add new features to the app, please send us any feedback, comments, or suggestions to feedback@time2track.com. Check out our FAQs for additional help.

Frequently Asked Questions (FAQs)
Where can I find the mobile app?

Go to Google Play or the Apple App Store and search for Time2Track. The official app is produced by Liaison Google Dev.

 

Can I use the app if I have a supervisor, faculty, or institutional administrator account?

Currently, the Time2Track app only supports trainee accounts. We plan to support additional user roles in future releases. 

 

What can I do on the Time2Track app?

You can log, edit, and schedule your activities and create placements. In future releases, you'll be able to approve forms and evaluations.

 

How do I add placements in the app?

From the Activities page:

  1. Click the plus sign in the upper right corner.
  2. Under Placement, click the arrow.
  3. Click the plus sign in the upper right corner.
  4. Complete all required fields to create a new placement.
  5. Click Save.

You can now use your new placement.

 

What is Face ID?

Apple's Face ID is a facial recognition system that provides intuitive and secure authentication. You can use Face ID to securely log in to the Time2Track app. Click here to learn more about Face ID technology and view Face ID-compatible phones.

 

How do I turn on Face ID?

First, you must log in to the Time2Track app. Under Profile, click sign in with Face ID and enter your password. Then, return to the Time2Track app login page, click sign in with Face ID, and then click OkClick here to learn more about Face ID technology and view Face ID-compatible phones.

 

I'm getting an internal server error message when I try to log in to the Time2Track app.

If you have several user roles linked to your Time2Track account (e.g., trainee, supervisor, faculty, institutional administrator, etc.), you must log in to your Time2Track account through a browser and switch to your trainee user role. Then you can log in to the Time2Track app.

 

You can also view and edit Time2Track using a compatible browser on your smartphone or tablet. However, for an optimal experience – and when completing sections with many fields – we recommend you use a computer. 

Email Notifications

Emails can sometimes get flagged as junk or spam, which prevents them from appearing in your inbox. To ensure you receive email notifications, you may need to designate us as a trusted source through your email provider. Use these links to obtain your email provider's safe-listing instructions:

Safe-List Email Addresses

Ensure the following email addresses are safe-listed:

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