The following enhancements are automatically available for Compact2Learn and Time2Track (unless otherwise noted), and no action is required on the part of any association, school, or program. If you have any questions about these features, contact your Account Manager or customer service.
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Disclaimer: on rare occasions, a new feature or enhancement may be moved to a future release or otherwise subject to change.
Student ID Field
Trainees can optionally add a college or university student ID to their profile. Additionally, institutional administrators can add or update a trainee’s student ID from the trainee’s Overview page. This enhancement allows trainees, colleges, and universities to track additional data points for trainee records.
The Aggregate Activity Details Report and Aggregate Client Demographics Report includes the student ID field, as long as a trainee or institutional administrator has added this information to the trainee’s profile.
Chat and Updated Customer Service Email Address for Institutional Administrators
This enhancement is only for Time2Track.
Institutional administrators can now chat online with the customer service team in the Time2Track Help Center. This enhancement provides institutional administrators another method to communicate with the customer service team for product and technical support.
Additionally, the customer service email address for institutional administrators is transitioning from support@time2track.com to time2trackinfo@liaisonedu.com. During this transition, you can email either address for help with product or technical questions. Note that responses from our customer service team will come from time2trackinfo@liaisonedu.com.
All billing, onboarding, and account questions can still be directed to our Client Success team at success@time2track.com.
