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Quick Start Guide and FAQs for Trainees with Individual Subscriptions

This page applies to Time2Track trainees.

This guide is designed for trainees who have purchased their own individual account and are not required to use Time2Track by a program or training site. The guide outlines the key steps you need to complete to accurately set up your Time2Track account. We recommend you bookmark this page for future reference. If you have any questions or need technical support or assistance, contact customer service.

Review the video below for a quick overview of Time2Track and why you're required to track your activities. You can use the menu to skip to specific topics.

Step

Action

Notes/Considerations

1

Create Your Individual Account:

  • Click here if you're a new user (i.e., you have never used Time2Track).
  • Click here if you're an existing user (i.e., you have used or are using a Time2Track subscription). 

If you've previously used Time2Track, follow the instructions for existing accounts; if you forgot your password, you can reset it.


 
2 Create Custom Activity Types Before you begin logging activities, you may want to create custom activity types, especially if the available activity choices do not accurately define your experiences.
3 Create Custom Treatment Settings Creating custom treatment settings helps you keep track of your training sites and supervisors.
4

Log Your Activities. Use the following features, as appropriate: 

Activities provide the details of your day-to-day experiences and can include information about clients, assessments, or other key information you want to track. Watch this video for a summary of how to log activities. 

5 Backlog Hours and Activities If you have activities that you completed before you started using Time2Track, you can add them to your account.
6 Print a Timesheet If you’d like your supervisor to approve your activities, you need to print a timesheet for them to sign. You can print timesheets at any time throughout your experience.
7 Print Reports You can download and print reports at any time throughout your experience for your own records.
8 Download the Mobile App  Visit the iPhone App Store or Google Play to download the app. 

Frequently Asked Questions (FAQs)

Account Log Your Activities Submit Activities and Forms for Approval
I no longer have access to my old email address and can't change my Time2Track password.

Contact the customer service team and we can help you access your account.

 

What happens when my account expires?

Time2Track never deletes data. If your account expires, you can still access and print your activities, but you can't add or edit any information. You can renew your account at any time.

 

How do I switch from a school account to an individual account after graduation?

Under Settings, click Subscription to renew your Time2Track account; note that you don't need to create a new account. Additionally, update your profile to your new program level (i.e., postgraduate, professional, etc.). Review the Best Practices for Professional and Postgraduate Hours guide for more information.

 

How do I track my training site and supervisor in Time2Track?

If your program uses Online Approval, create a placement for each training site and link the activities to the applicable placement.

If your program doesn't use Online Approval, create custom treatment settings to track each training site and supervisor. Then link the activities to the applicable treatment setting. 

 

I have two (or more) placements this semester. How do I separate the activities in Time2Track?

If your program uses Online Approval, create a placement for each training site and link the activities to the applicable placement.

If your program doesn't use Online Approval, create custom treatment settings to track each training site and supervisor. Then link the activities to the applicable treatment setting. 

 

I can't find my training site or supervisor on the list when adding a placement.

The training sites and supervisors are added by your program. If you can't find a training site or supervisor when creating a placement, contact your training director to have them added.

 

Activities in my placements aren't adding up correctly. How do I find the problem and fix it?

Typically this means that your activities aren't linked to the correct placement or treatment setting. Review your activities under the Activities section, List view, or run the Activity Summary report. Edit the activities individually or in batch to make any corrections.

 

How do I know which activity type to select?

When entering activities, you must select an activity type. Available activity types are dependent on your level and program. Consider the duties you performed and choose the category that you think best fits the experience. Your activity's individual job description and responsibilities should determine the category you select. You can also contact your training director and supervisor for guidance. Note that your program can create custom activity types for you to select. If necessary, you can also create your own custom activity type.

My supervisor can't see my activities.

First, make sure the correct supervisor is linked to your activities. Next, submit your activities to your supervisor using Online Approval; they can't see your activities until you do this.

 

My supervisor hasn't received my form or evaluation.

Sometimes Time2Track emails get caught in a junk or spam folder. Have your supervisor safe-list no-reply@time2track.com. Your supervisor can also access the form or evaluation in their Time2Track account.

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