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Create and Update an Account

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This page applies to Time2Track trainees.

Overview

You can create an individual or group account type in Time2Track and switch account types as needed. Review the table below to understand the account type differences.

Account Type

Trainee required to use Time2Track by academic program or training site

Trainee can use program authorization key to pay for subscription

Trainee can purchase subscription

Group

Yes

Yes

Yes

Individual

No

No

Yes

Confirm Your Account Type

For web app only.

If you have an existing Time2Track account, you can confirm your account type through the web app only.

  1. Log in to https://app.time2track.com/login.
  2. Under Settings, click Profile.
  3. View your account type under Account Type.

Create a New Account

When creating an account, consider the following:

  • Create only one account to avoid difficulties.
  • For your own security, do not share your password or account information with anyone.
  • Usernames and passwords are case-sensitive.
  • Use an email address that you check frequently to avoid missing important updates.

Create a New Individual Account and Purchase a Subscription

For mobile app.

Follow the steps below to set up your account and connect to your program.

  1. Download the Time2Track mobile app.
  2. Complete the required fields.
  3. Select No for the Is your academic program, training site or work place requiring you to use Time2Track? question.
  4. Select the option that aligns closest for why you're tracking your experiences. Then, type and select your application, field of study, or state and license.
  5. Click Continue.
  6. You can purchase a subscription or use Time2Track for a 30-day free trial.
    • If using a 30-day free trial, click Skip for now, then click Start Logging Activities.
    • If purchasing a subscription, follow the steps below. Note that your subscription will start immediately.
  7. Navigate to Settings > Subscription > Purchase Subscription.
  8. Select and confirm the plan that works best for you. Review Subscription Plan Options for more information.
  9. Enter your payment information, then click Purchase Subscription.
  10. Once your account is created, ensure you complete your profile.

For web app.

Follow the steps below to set up your account and connect to your program.

  1. Go to https://app.time2track.com/signup.
  2. Complete the required fields.
  3. Select No for the Is your academic program, training site or work place requiring you to use Time2Track? question.
  4. Select the option that aligns closest for why you're tracking your experiences. Then, type and select your application, field of study, or state and license.
  5. Click Continue.
  6. You can purchase a subscription or use Time2Track for a 30-day free trial.
    • If using a 30-day free trial, click Start Logging Activities.
    • If purchasing a subscription, click Start Logging Activities, then follow the steps below. Note that your account will automatically be registered as a 30-day free trial and your subscription will start after the 30 days have ended.
  7. Navigate to Settings > Subscription > Purchase Subscription.
  8. Select and confirm the plan that works best for you. Review Subscription Plan Options for more information.
  9. Enter your payment information, then click Subscribe.
  10. Once your account is created, ensure you complete your profile.

Update an Existing Account

If you already have a Time2Track free trial, paid, or expired account, you can make several updates. Review this chart for suggested changes and instructions.

Do you need to...?

Then follow these steps...

Change your individual account to a group account?
  1. Cancel Recurring Billing (if necessary)
  2. Change Your Account Type and/or Link to a New Program
  3. Add a Program Authorization Key or Purchase a New Subscription

Change your group account to an individual account?
  1. Change Your Account Type and/or Link to a New Program
  2. Purchase a New Subscription

Link your account to a new program or configuration?
  1. Change Your Account Type and/or Link to a New Program

Purchase a subscription for your individual account?
  1. Purchase a New Subscription

Change an existing individual account subscription plan?
  1. Cancel Recurring Billing (if necessary)
  2. Purchase a New Subscription

For web app only.

Follow these steps if you need to change your account type (e.g., change from an individual to group account) or if you are linking your account to a new program or configuration (e.g., changing your individual account from being linked with configuration A to configuration B). You can only make these changes in the web app.

  1. Log in to https://app.time2track.com/login.
  2. Under Settings, click Profile.
  3. Under Account Type, click Change Account Type.
  4. For the Is your academic program, training site or work place requiring you to use Time2Track? question, select the account type you want to change to or update for. Select Yes if you are changing to or updating a group account or select No if you are changing to or updating an individual account.
    • If you selected Yes, then enter your program's school or organization name. Contact them to confirm how they are listed in Time2Track, as this is how you'll be linked to your program.
    • If you selected No, then select the option that most closely aligns with why you're tracking your experiences. Then, where applicable, type and select your application, field of study, or state and license.
  5. Click the checkbox to acknowledge that your selection may significantly impact how you can use Time2Track.
  6. Click Save.

Update Payment Types

Add a Program Authorization Key

For web app only.

If you have an existing Time2Track account and your program sends you an authorization key, this means that they purchased a Time2Track subscription for you. You can add your program's authorization key in the web app only. Keep in mind that:

  • If you have an active subscription and purchased it in the web app, your subscription will automatically be canceled once you add your authorization key.
  • If you have an active subscription and purchased it in the mobile app, you must cancel your subscription in the mobile app first before adding your authorization key.

To add a program authorization key:

  1. Log in to https://app.time2track.com/login.
  2. Navigate to Settings > Subscription > Purchase Subscription.
  3. Enter your program's authorization key, then click Apply.
Purchase a New Subscription

Group accounts: for web app only.

Individual accounts: for mobile and web apps.

If you have an existing Time2Track account and your program doesn't send you an authorization key (for group accounts) or you are using Time2Track on your own (for individual accounts), this means that you must purchase your Time2Track subscription. If you have a group account, you must purchase a new subscription using the web app. If you have an individual account, you can purchase a subscription in either the mobile or web app.

If you have an active paid subscription and you purchase a new subscription, the new subscription will start once your existing subscription cycle ends.

Alternatively, if you have a pending free trial (i.e., you created your Time2Track individual account using the 30-day free trial), you can purchase a subscription to continue using your account. Note the following:

  • If you purchase a subscription in the mobile app, you'll be charged immediately and your subscription begins immediately. Your pending free trial will end once you purchase the subscription.
  • If you purchase a subscription in the web app, your subscription will begin once your pending free trial ends.
    • If you purchase a monthly or one-year recurring plan, you'll be charged once your subscription begins.
    • If you purchase a multi-year plan, you'll be charged immediately.

To purchase a new subscription:

  1. Log in to Time2Track.
  2. If you don't have an active subscription, then navigate to Settings > Subscription > Purchase Subscription. If you have an active subscription, then navigate to Settings > Subscription > Change or Cancel Subscription.
  3. Select and confirm the plan that works best for you. Review Subscription Plan Options for more information.
  4. Enter your payment information, then click Subscribe.

Subscription Plan Options

Review the subscription plan options available to you in the Time2Track mobile and web apps. You may need to switch between Time2Track apps to purchase or manage your subscription plans.

If you purchased a monthly or yearly subscription plan, you'll automatically be enrolled in a recurring billing plan, which you can cancel at any time. You'll receive several reminder emails, typically 10 and two days before the subscription expires, alerting you that your credit card is about to be charged. See Cancel Your Subscription for more information on canceling your recurring billing plan.

Subscription Plan Option

Mobile App

Web App

Monthly recurring plan

 

X

One-year recurring plan

X

X

Multi-year plan (2-, 3-, and 4-years)

 

X

FAQs

How do I change my account type on the mobile app?

You can only change your account in the web app.

Why won't my authorization key work in the mobile app?

Once your account has been created, you can only enter program authorization keys in the web app.

I'm using a 30-day free trial for my individual account. When will I be charged for a subscription?
  • If you purchase a subscription in the mobile app, you'll be charged immediately and your subscription begins immediately. Your pending free trial will end once you purchase the subscription.
  • If you purchase a subscription in the web app, your subscription will begin once your pending free trial ends.
    • If you purchase a monthly or one-year recurring plan, you'll be charged once your subscription begins.
    • If you purchase a multi-year plan, you'll be charged immediately.
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