Cancel Your Account
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This page applies to Time2Track trainees.
Cancel Recurring Billing
If you have an individual account and purchased a monthly or yearly subscription plan, you'll automatically be enrolled in a recurring billing plan, which you can cancel at any time. Note that canceling a recurring billing plan does not cancel the subscription; your subscription plan will be active until the plan end date.
You'll receive several reminder emails, typically 10 and two days before the subscription expires, alerting you that your credit card is about to be charged. If you don't want your subscription to renew, then you must cancel your plan before your plan's next renewal date.
Confirm Where Your Subscription Was Purchased
For web app only.
To confirm if your active monthly or yearly subscription was purchased in the mobile or web app, you must first log in to the web app.
- Log in to https://app.time2track.com/login.
- Under Settings, click Subscriptions.
- If your subscription was purchased in the mobile app, a banner noting this displays.
- If your subscription was purchased in the web app, no banner appears.
Cancel Your Active Subscription
Follow the steps below to learn how to cancel an active subscription in the web or mobile apps. Keep in mind that:
- If you purchased a monthly or yearly subscription plan in the mobile app, you must cancel it in the mobile app.
- If you purchased a monthly or yearly subscription plan in the web app, you can cancel it in either the web or mobile apps.
For mobile app only.
- Log in to the Time2Track mobile app.
- Under Settings, click Subscription.
- Swipe for your desired subscription to the left and click Cancel.
- Click Cancel in the confirmation window.
- Complete additional cancellation questions from Google Play or Apple.
For web app only.
- Log in to https://app.time2track.com/login.
- Under Settings, click Subscriptions.
- Click the Change or Cancel Subscription button.
- Your current plan will be highlighted. Click the Cancel Plan link.
- Click Continue to confirm your cancelation.
Refund Policy
Once a subscription has started, Time2Track does not offer refunds. See Time2Track's Terms of Service for more information. We're committed to supporting you and are here to help answer any questions you might have about getting the most out of your subscription.
Chargeback Policy
An unauthorized credit card chargeback against a subscription fee will result in the account being suspended. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.
If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback and suspend your account. To reinstate your account, you must send a money order that totals the original subscription fee plus a $20 bank processing charge for each incorrect chargeback.