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Liaison

University of Hawaiʻi at Mānoa Graduate Division Customer Service

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General Information

For help with the following application-related questions, contact customer service by chat via the application, by email at support@manoagrad.myliaison.com, or by phone at 617-206-4069.

  • Technical issues with the application
  • Recommender Portal assistance
  • Issues with submitting your application
  • Navigating through the applicant portal
  • Password reset requests

Note the following:

  • Hours of operation: Monday – Friday, 9 AM – 5 PM ET.
  • For the quickest response, contact us by chat. Chat is available 24 hours a day, 7 days a week.
  • We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.
  • Be sure to have your CAS ID number (located under your name in the upper-right corner of the application) when contacting University of Hawaiʻi at Mānoa Graduate Division Application Support.

Be aware our offices are closed on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus / Indigenous Peoples' Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Day

Social Media Pages

For real-time news, updates, and information, follow us on Facebook, Twitter, YouTube, and Instagram.

When You Should Contact the University of Hawaiʻi at Mānoa Graduate Division Directly

For the inquiries listed below, contact gradss@hawaii.edu.

  • Changes to the information on your application
  • Status of your application

Visit the Graduate Division website for information on: 

  • Admission requirements and policies
  • Submitting official transcripts
  • Program deadlines
  • Supplemental materials

A Note About Etiquette

University of Hawaiʻi at Mānoa Graduate Division expects all applicants to exhibit professionalism when contacting customer service. Applicants must identify themselves properly and honestly, as information cannot be provided to parents, spouses, family members, or friends. Misrepresentation of identity and/or dishonest, threatening, or offensive communication will not be tolerated.