University of Hawaiʻi at Mānoa Graduate Division Customer Service
General Information
For help with the following application-related questions, contact customer service by chat via the application, by email at support@manoagrad.myliaison.com, or by phone at 617-206-4069.
- Technical issues with the application
- Recommender Portal assistance
- Issues with submitting your application
- Navigating through the applicant portal
- Password reset requests
Note the following:
- Hours of operation: Monday – Friday, 9 AM – 5 PM ET.
- For the quickest response, contact us by chat. Chat is available 24 hours a day, 7 days a week.
- We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.
- Be sure to have your CAS ID number (located under your name in the upper left of your application) when contacting University of Hawaiʻi at Mānoa Graduate Division Application Support.
2024-2025 Cycle Applicants: Note that the CAS ID number is located under your name in the upper-right corner of your application.
Please note that our offices generally observe the following holidays, which may impact our customer service hours.
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus / Indigenous Peoples' Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Day
When You Should Contact the University of Hawaiʻi at Mānoa Graduate Division Directly
For the inquiries listed below, contact gradss@hawaii.edu.
- Changes to the information on your application
- Status of your application
Visit the Graduate Division website for information on:
- Admission requirements and policies
- Submitting official transcripts
- Program deadlines
- Supplemental materials
A Note About Etiquette
University of Hawaiʻi at Mānoa Graduate Division expects all applicants to exhibit professionalism when contacting customer service. Applicants must identify themselves properly and honestly, as information cannot be provided to parents, spouses, family members, or friends. Misrepresentation of identity and/or dishonest, threatening, or offensive communication will not be tolerated.