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Liaison

Refunding/Withdrawing Your VCU Grad Application

Refund Policy 

Because your designated programs have access to your information as soon as you submit your application, no refunds can be issued for any reason (this includes missed deadlines and programs no longer accepting applicants). 

As an applicant, it's your responsibility to complete your application correctly, monitor the status of your application, ensure all required materials are received and posted to the application, respond to all notifications in a timely manner, and adhere to the deadline requirements posted by each program to which you have applied.

Withdrawing Your Application

You may withdraw your application at any time (note: if you have already submitted your application, we cannot issue any refunds). 

To withdraw your application from all programs:

Email customer service at vcugradinfo@liaisoncas.com with your full name, CAS ID, and the following statement (note: withdrawal requests must be received via email—requests are not accepted via telephone or chat):

"I authorize VCU Grad to withdraw my application from the 2021-2022 application cycle. Furthermore, I understand that no refunds can be granted for applications that have already been submitted."

To withdraw your application from specific programs:

Contact your programs directly to inform them that you would like to withdraw your application. 

 If you are applying in a different cycle (e.g., 2020-2021), please substitute those dates in your email.  

Credit Card Payment Disputes

An unauthorized credit card chargeback against a fee will result in the application being placed on hold for all programs. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.

If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback, place your application on hold, and notify all programs to which you applied of non-payment. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback within ten business days of the notification. 

If payment is not received within this timeframe, any future activity will be barred until all outstanding fees are paid, including applications for future cycles.

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