Resetting Your Password

Your password information is not accessible by customer service. To retrieve your password:

1. Click the Forgot username or password? link on the login page.
2. Enter the email address associated with your account under the Email address field.
3. Click Submit.
4. Follow the instructions in the email you receive to reset your password. You must create and confirm a password which:
   • Is a minimum of eight characters,
   • Contains at least one uppercase letter,
   • Contains at least one lowercase letter,
   • Contains at least one number or special character, and
   • Avoids common keyboard patterns (e.g., qwerty) or common words (e.g., names).