Hours of operation: Monday – Friday, 9 AM – 8 PM ET.
We typically provide responses to emails within two business days; however, response times can take up to three business days when we’re at our busiest.
To ensure that you receive all our email messages, add our email address to your Safe Sender list.
Please note that our offices generally observe the following holidays, which may impact our customer service hours.
New Year's Day
Martin Luther King Jr. Day
Presidents' Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus / Indigenous Peoples' Day
Thanksgiving
Day after Thanksgiving
Christmas Day
Upgrades
Note that to minimize downtime for users, upgrades occur every Sunday from 7 – 10 AM ET. Additionally, you can visit our Status Page to view and subscribe to system status updates.
