Application Coupons Reference Guide
Overview
Coupons are application fee discounts that you can use to incentivize applicants to apply. If you choose to use this program, you purchase coupons from Liaison and provide them to your applicants. You can provide multiple coupons to each applicant if desired. Additionally, if your CAS offers fee waivers, applicants can apply both fee waivers and coupons to their application fees.
Applicants redeem coupons via coupon codes; each code can only be used once. Additionally, applicants must request a coupon code before they submit their application. Coupon codes cannot be redeemed after an application has been submitted. If the applicant misses your program deadline because they are waiting for your coupon, they must request a deadline extension from you; contact a member of your account team for assistance.
Liaison offers several types of application coupons, depending on your CAS. Some coupons cover a set fee while with others, you can determine the fee amount covered. Review the list below to learn which coupon type your CAS uses. Additionally, visit your CAS's Program User Guide for a link to CAS-specific coupon code FAQs and Coupon Code Payment Gateways (if applicable).
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Coupon Type 1 |
Coupon Type 2 |
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Coupon Type 1
This coupon type offsets the cost of the application. Liaison and the association client predetermine the coupon values; contact a member of your account team to learn the coupon value. Additionally, all coupons expire by the application close date. If you choose to offer coupons, you must distribute them to your applicants.
How to Request
To request a batch of coupons, navigate to your CAS's EMP site and provide the following required information:
- Your contact information.
- The number of coupons you are requesting (e.g., 20).
- Your payment information.
Once you purchase coupons, you'll receive a receipt and your coupon codes within two business days. Be aware that you won't receive a refund for any unused coupons and they can't be used in a future cycle. If you have any questions about purchasing coupons, contact a member of your account team.
How Applicants Redeem Coupons
General Information
When you offer an applicant a coupon code, share the following information with them:
- Enter the coupon code(s) on the payment page.
- Use the coupon code before the expiration date.
- Do not share the coupon code with others, as it can only be redeemed once.
- Apply the coupon code to the school that offered it.
Process
An applicant applies the coupon code(s) when they are ready to submit their application. From the Submit Application tab, they select one or all of the programs they are ready to submit to, and then they enter the coupon code(s) on the payment page.
The coupon reduces the applicant’s total transaction amount without taking into consideration the schools or programs to which the applicant is applying. If the coupon amount:
- Equals the total transaction amount, the applicant doesn’t need to enter additional payment information.
- Is less than the total transaction amount, the applicant must enter additional payment information for the remaining balance.
- Exceeds the total transaction amount, the applicant doesn’t need to enter additional payment information; however, they’ll forfeit the remaining coupon balance (i.e., no credits will be issued and no remaining balances will be carried forward).
Confirmation
After entering the coupon code(s) and payment information and submitting the application, the applicant receives a confirmation notice.
How to Monitor Coupon Codes
Liaison tracks each coupon code, when it was redeemed, and who redeemed it. Upon request, a member of your account team can generate an updated Coupon Code Report for your CAS that includes all coupon code batches generated within a specific date range. The report will not only include coupon codes that were generated between these dates, but also codes generated on these dates. For example, if coupon code batches were generated for your CAS on September 1, 5, 15, and 20, and you request a report for September 1 through September 30, that report will include all the codes that were generated on September 1, 5, 15, and 20.
To request an updated Coupon Code Report, contact a member of your account team and provide them with the start and end dates for the report. Once a member of your account team receives this information, they’ll generate the report and send it to your institution’s main contact. The updated report includes information on who redeemed each code and when they redeemed it. Liaison cannot provide information on which program the applicant used the code for.
Coupon Type 2
This coupon type offsets the cost of the application and can cover the application processing fee, your program fee, or both fees. For example, if the application processing fee is $50 and your program fee is $25, the coupon can be $50 (equal to the application processing fee), $25 (equal to your program fee), or $75 (equal to the application processing fee plus your program fee).
If you choose to offer coupons, you:
- Decide the coupon value.
- Specify the expiration date.
- Distribute them to your applicants.
To help you manage these codes, Liaison can provide reporting that identifies when each coupon was redeemed and who redeemed it.
How to Request Coupons
To request a batch of coupons, contact a member of your account team with the following required information:
- The number of coupons you are requesting (e.g., 200).
- The coupon value (e.g., $75). Additionally, specify if the amount covers all or part of the following:
- The application processing fee only.
- Your program fee only.
- The combined program and processing fees.
- The coupon expiration date (e.g., September 1, 2018).
Once a member of your account team receives this information, they’ll generate a Coupon Code Report and send it to your institution’s main contact. The report lists each coupon code on a separate row.
How Applicants Redeem Coupons
General Information
When you offer an applicant a coupon code, share the following information with them:
- Enter the coupon code(s) on the payment page.
- Use the coupon code before the expiration date.
- Do not share the coupon code with others, as it can only be redeemed once.
- Apply the coupon code to the school that offered it (if using School-Level Coupons).
Process
An applicant applies the coupon code(s) when they are ready to submit their application. From the Submit Application tab, they select one or all of the programs they are ready to submit to, and then they enter the coupon code(s) on the payment page.
The coupon reduces the applicant’s total transaction amount up to the total amount due for the specified school. Applicants cannot apply the coupon to programs associated with a different school. If the coupon amount:
- Equals the total amount due for programs within the school, the coupon amount is deducted from the transaction and the applicant is responsible for any fees associated with other schools.
- Is less than the total amount due for programs within the school, the applicant must enter additional payment information for the remaining school balance. The applicant is also responsible for any fees associated with other schools.
- Exceeds the total amount due for programs within the school, the applicant doesn’t need to enter additional payment information unless there are fees associated with other schools; however, they’ll forfeit the remaining coupon balance (i.e., no credits will be issued and no remaining balances will be carried forward or applied to fees for other schools).
Confirmation
After entering the coupon code(s) and payment information and submitting the application, the applicant receives a confirmation notice.
How to Monitor Coupon Codes
Liaison tracks each coupon code, when it was redeemed, and who redeemed it. Upon request, a member of your account team can generate an updated Coupon Code Report for your CAS that includes all coupon code batches generated within a specific date range. The report will not only include coupon codes that were generated between these dates, but also codes generated on these dates. For example, if coupon code batches were generated for your CAS on September 1, 5, 15, and 20, and you request a report for September 1 through September 30, that report will include all the codes that were generated on September 1, 5, 15, and 20.
To request an updated Coupon Code Report, contact a member of your account team and provide them with the start and end dates for the report. Once a member of your account team receives this information, they’ll generate the report and send it to your institution’s main contact. The updated report includes information on who redeemed each code, when they redeemed it, and where they redeemed it (i.e., program/organization).
