Universal Advisor Portal Frequently Asked Questions

What is the UAP?

The Universal Advisor Portal (UAP) provides pre-health profession advisors at degree-granting, undergraduate institutions the ability to use a single login account to access application data about their students who:

1. Applied via a Liaison-based centralized application service (CAS), and
2. Authorized Liaison to release their application data to advisors at their colleges attended. Rules regarding what data is visible or hidden to advisors during the admissions cycle vary by CAS.

How do I learn more about the UAP?

Visit the UAP Help Center.

How do I access the UAP if I have an account?

Visit the UAP login page.

Who can have a UAP account?

Only eligible advisors who agree to abide by the terms of use may access the UAP.

Who do I contact with UAP questions?

Contact the Client Support Specialist team at advisors@liaisonedu.com.

When can I submit the UAP account request form?

Submit your UAP account request at any time.

How often will I need to renew my UAP account?

Advisors will be asked to renew their UAP account access every 2 years.

What do I do if my advisor role or institution changes at a later date?

Once the changes are effective, submit a new UAP account request form as soon as possible. 

Who do I contact with questions about the UAP account request form?

Email questions about the request form to advisors@liaisonedu.com.

Can I still request a UAP account after the deadline?

Yes; however, allow 7-10 business days for late requests to be reviewed.

I already have a UAP account. Why do I need to submit the UAP account request?

The new UAP account request form and process are intended to ensure that all advisors who currently have access are still eligible based on their current roles and new eligibility criteria, as developed in collaboration with NAAHP, participating CASs, and Liaison International. The primary purpose of the process is to protect applicants’ privacy.

Once my UAP account is renewed, will I continue to have access to CAS data for past cycles?

• If granted a full (unrestricted) account, you will continue to have access to CAS data for any past cycles to which you previously had access.
• If granted a restricted account, you may lose access to one or more CASs and, thus, no longer have access to data to past or most recent cycles for those particular CASs.
• If ineligible for a UAP account, you will no longer have access to any CAS data for any cycle via the UAP. 

I currently have UAP access for one CAS. How do I request access to other CASs?

If you are approved for a full (unrestricted) account, you will automatically have access to applicant data for all of the CASs that participate in the UAP.

When can new UAP accounts be requested? 

Advisors who do not currently have a UAP account may submit a request for access at any time via the form.

What application cycles will I be able to access?

New UAP account users will have access to CAS data for the most recent admissions cycle and subsequent cycles.

Can I gain access to CAS data for past cycles?

Yes; if your account is approved, you may also request access to the previous cycles for specific CASs by emailing advisors@liaisonedu.com.

If my UAP account request is denied, can I submit the request form again?

No, if your UAP account request is denied, you may not submit a new form with different selections. Individuals that attempt to submit a new form without an appeal process will be automatically denied again.

If my UAP account request is denied, can I submit an appeal?

Decisions about UAP account access are based on eligibility requirements as described on the request form. If you believe you are eligible for a UAP account based on the rules but were still denied access, email advisors@liaisonedu.com. Appeals will be considered quarterly.

How do I request global changes to the UAP eligibility criteria?

The UAP eligibility criteria were developed through a collaborative effort with NAAHP, participating CASs, and Liaison International to protect applicant privacy, clarify who should have access to sensitive application data, facilitate the account approval process, and promote the appropriate usage of the data. If you wish to request a change to the eligibility requirements, contact advisors@liaisonedu.com. A representative group will meet to discuss any proposed changes to the eligibility criteria on a quarterly basis. 

Under what circumstances could my UAP account be revoked?

Advisors who misrepresent their roles or enter falsified information will have their UAP account access denied or revoked. Additionally, if an advisor’s role changes and the individual is no longer eligible to access CAS data, the UAP account will be disabled or moved to restricted access, as appropriate.

Are NAAHP members automatically eligible for a full (unrestricted) UAP account?

No. NAAHP membership is not a factor in determining whether an advisor is eligible for a UAP account. Some advisors may have restricted or no access to the UAP based on their current roles, even if they are NAAHP members.

Can the administrative assistant in the advising office have a UAP account?

No. Per the UAP eligibility criteria, only authorized pre-health profession advisors are authorized to access the sensitive applicant data in the UAP.

Can I share my UAP account with others?

No. UAP account sharing is considered a violation of the UAP Use Statement. Individuals who share accounts will have their UAP access revoked.

Can I share UAP data with the admissions team at my institution?

No. Per the UAP Use Statement, you must:

“...agree not to share any individual, identifiable applicant data or decision codes with applicants, health profession programs/schools, or any other outside parties at any point. The only users authorized to disclose applicant data and decision codes are applicants and individual health profession programs/schools.”

If you do not abide by the UAP Use Statement, your UAP account access will be revoked.

How do I find applicants in the UAP?

Use the List Manager to build groups of applicants based on the criteria of your choice. For example, you can build a list to find all applicants from your institution.

How do I extract data from the UAP?

Use the Export Manager to build customized data exports. You can also download Advisor Documents.

What are the Application Statuses in the UAP?

Application Statuses indicate where in the application process a candidate is. The available statuses may vary depending on the CAS you're working with, but some of the statuses are:

• In Progress: applicants in this status have created an account and selected a program they are interested in but have not yet submitted their application.
• Received: applicants in this status have submitted their application to the program, but have not yet submitted all documentation required by the CAS or program-specific requirements.
• Complete: these applicants have submitted their application along with all required documents. This is the final status for application services that do not include coursework verification.
• Verified: in CASs that employ Full Coursework Verification, the Verified status indicates that applicants have completed their application and Liaison has verified their coursework. GPAs are calculated and displayed in WebAdMIT. For CASs with Verification Lite, Liaison verifies GPAs only.
• On Hold: these applicants have encountered an issue with their application. This can include a duplicate or withdrawn application, a payment issue, a code of conduct issue, etc.

How do I find matriculated applicants in the UAP?

Use the List Manager to build a list that queries for Decision Code - equals - Matriculated.

    

Why is some data not available to me in the UAP?

The UAP displays information that comes from the CAS, the schools, and the associations. In some instances, associations have rules regarding what information they release to CAS and when the information will be released. As a result, some data (e.g., decision data or Advisor Documents) may not be available for you to view for some CASs.

For more information, consult the Universal Advisor Portal Dates and Fields by CAS guide. To request that specific data be made available to your CAS, reach out to the appropriate association contact. You may also reach out to our Client Support Specialists for other assistance.