Because your designated programs have access to your information as soon as you submit your application, refunds aren't typically granted. As an applicant, it's your responsibility to complete your application correctly, monitor the status of your application, ensure all required materials are received and posted to the application, respond to all notifications in a timely manner, and adhere to the deadline requirements posted by each program to which you have applied.
ADEA DHCAS will review refund requests that involve special circumstances. To submit a refund request, email PayneL@ADEA.org with a brief description of the request; your request must be received within 30 calendar days of the end of the application cycle. Note that ADEA DHCAS reserves the right to grant or deny requests at its own discretion. Any refund granted will be returned to the applicant in the form it was paid.
Withdrawing Your Application
You may withdraw your application if it does not yet have a Verified status (note: if you have already submitted your application, we cannot issue any refunds). If you want to withdraw a Verified status application, contact the program directly, as they may already have processed your application.
To withdraw your non-Verified status application from all programs:
Email customer service at firstname.lastname@example.org with your full name, CAS ID, and the following statement (note: withdrawal requests must be received via email—requests are not accepted via telephone or chat):
"I authorize ADEA DHCAS to withdraw my application from the 2020-2021 application cycle. Furthermore, I understand that no refunds can be granted for applications that have already been submitted."
To withdraw your non-Verified status application from specific programs:
Contact your programs directly to inform them that you would like to withdraw your application.
Credit Card Payment Disputes
An unauthorized credit card chargeback against a fee will result in the application being placed on hold for all programs. A chargeback is the return of funds to a consumer, typically occurring after a credit card transaction is disputed with the credit card company.
If we receive an unauthorized chargeback from your credit card company, we will notify you of the chargeback and place your application on hold. To reinstate your application, you must send a money order that totals the full fee plus a $25 bank processing charge for each incorrect chargeback within ten business days of the notification.
If payment is not received within this timeframe, any future activity will be barred until all outstanding fees are paid, including applications for future cycles.