Global Email Templates
CAS Selection
CASs cannot customize these templates nor deactivate them; all are required.
Overview
These email templates are sent automatically by the system and are standardized across CASs and cycles.
| Template Name | System Name (Internal only) | Editable? | How is it Triggered? | Triggered From | Sent To | Required If | Notes |
| Account Locked Email | SYSTEM_ACCOUNT_LOCK | No | Too many login attempts | Applicant Portal | Applicant | ||
| Evaluation Delegate Added | EVALUATION_DELEGATE_ADDED | No | Evaluator added a delegate in Liaison Letters | Letters Portal | Delegate | ||
| Evaluator Welcome Email | SYSTEM_EVALUATOR_WELCOME_EMAIL | No | Evaluator created an account in Liaison Letters | Letters Portal | Evaluator | ||
| Fee Waiver Expired | FEE_WAIVER_EXPIRED | No | Fee waiver not redeemed within timeframe | Management Portal (automatic) | Applicant | CAS has Fee Waivers | |
| Fee Waiver Reminder | FEE_WAIVER_REMINDER | No | Fee waiver redemption reminder (sent every # weeks) | Management Portal (automatic) | Applicant | CAS has Fee Waivers | |
| Forgot Password Email | SYSTEM_FORGOT_PASSWORD | No | Click Forgot Password? link on application login page | Applicant Portal | Applicant | ||
| Letters Account Locked Email | LETTERS_ACCOUNT_LOCKED_EMAIL | No | Too many login attempts | Letters Portal | Evaluator | ||
| PTE Approval Reminder | PTE_APPROVAL_REMINDER | No | Professional Transcript Entry (PTE) approval reminder (sent every 7 days) | Management Portal (automatic) | Applicant | CAS has PTE |
Example Templates
Account Locked Email
Email Subject: Your [CAS NAME] account has been locked - Action Required
Excerpt: Update your account
Evaluation Delegate Added
Email Subject: [REFERENCE NAME] added you as a delegate for recommendation requests
Excerpt: Learn how to be a delegate.
Evaluator Welcome Email
Email Subject: Welcome to Liaison Letters (save this email!)
Excerpt: Welcome to the Recommender Portal
Fee Waiver Expired
Email Subject: Your [CAS NAME] fee waiver has expired
Excerpt: Fee waiver expired
Fee Waiver Reminder
Email Subject: Redeem your [CAS NAME] application fee waiver
Excerpt: Your [CAS NAME] application fee waiver expires soon!
Forgot Password Email
Email Subject: [CAS NAME] account - password reset request
Excerpt: We received your password reset request.
Letters Account Locked Email
Email Subject: Your Liaison Letters account has been locked - Action Required
Excerpt: Update your account
PTE Approval Reminder
Email Subject: Remember to approve your [CAS NAME] PTE (Professional Transcript Entry)
Excerpt: Remember to approve your PTE coursework.
